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Right at the outset we'll note that it is Saturday and we
are in the office writing this piece. That should give you
a clue that we haven't achieved what most people might call
a healthy work-life balance. But after more than 25 years
in the profession our wife has come to reluctantly accept
our work/home habits
to a degree.
To
further exacerbate the situation, we'll note that we just
returned from a 3-day holiday in Mexico. On the flight down
we remarked to her that it was the first time we had turned
our cellphone off since upgrading three months earlier.
We were also delighted when we got to the home we had rented
to find that the owner really did have DSL connectivity.
While
we haven't quite mastered the balancing act, it is better.
There are those to disagree but in our estimation the Internet,
WiFi and mobile phone technology has helped. While we don't
recommend our solution for everyone it works for us.
The
cold hard fact is that in today's environment though there
is constant pressure to do more and with fewer people. Whether
it is stated, implied or self-inflicted people in our industry
are continually monitoring and handling queries, issues
and challenges not just 2-3 time zones away but half way
around the globe. We have deadlines, demands and issues
that are out of our control and have to be addressed
now!
The
result is long hours and in many instances missed weekends
and missed holidays.
If
it is any consolation, we are not alone!
Shared
Issues
After reviewing survey results from Poynter Institute, Gallup
and Monster.com, it is obvious becoming an issue that is
facing people in every field - journalists as well as companies,
non-profits and government.
The
issues that were raised in all of these surveys were remarkably
similar:
- most people (over 60 percent) worked more than 40 hours
a week
- nearly half passed up their vacation from last year
- approximately 70 percent of the organizations had staff
cuts in the last two years
- about half of those surveyed were considering a job/career
change
It
has been our experience that most of the pressure and stress
is self-inflicted. Staff reductions have produced mixed
emotions and pressures for people:
- depression because we all know a number of people whose
talents were no longer required by the organization
- a combination of relief and guilt that you had escaped
unscathed
- a real or implied implication that you were expected to
assume more of the workload caused by the workforce reduction
These
issues have to be addressed in a healthy, personal manner.
Fortunately,
part of the solution can be found with today's always-on
technologies. Working no longer means that you have to be
in your physical workspace 10-12 hours a day. The technologies
have given us the ability to shape and define our own version
of balance.
On
our Mexico holiday we handled three calls from the media
and three from clients. Early each morning and before going
to bed each evening we spent an hour on our computer handling
email. The rest of the time we enjoyed the sights and downtime.
Conversely
when the need has arisen we've reached clients at basketball
games, on the golf course and at their youngsters' soccer
practice.
Do
these examples represent a healthy work-life balance? Possibly.
It
is healthy if you have the temperament and personality to
know your limits. It is healthy if you have a partner who
knows how you tick. It isn't healthy when the work adversely
affects your mental or physical health or your personal
relationships.
When
the workload affects your mental health, it is time to step
back and assess your job, career direction and personal
goals. If necessary, it will even require third-party assistance.
When it affects your physical health it is time to realign
your diet, sleep and exercise. If work is creating barriers
to personal relationships it is time to sideline yourself
and develop a new perspective on what is most important
to
you!
Your
Boss, Your Organization
Every organization has a "work climate" that is
written or unwritten, said or unsaid. Some people jokingly
say our people don't have to worry about job security because
slaves can't be fired. They can only be sold. Usually it
is only a joke
sometimes it isn't!!
Your
organization and your supervisors can play a pivotal role
in your success and satisfaction. So if you are the supervisor,
you set the tone.
That
means you have to take the time to actually know your employees
and show genuine empathy when they are under stress (inside
or outside the organization). Balance your feedback to them.
That means pass out praise as well as criticism (constructive
criticism) equally.
In
addition to knowing your people, know their respective workloads
so that it is equally balanced. The idea of giving the busiest
person the really tough projects on top of everything else
only works for awhile. You need to encourage people to step
back and take a rest to ensure they maintain a strong performance
level.
Be
aware of the emotional state of staff members. If people
are placing undue stress on themselves, encourage them to
take time off and refresh their batteries. If they have
problems or issues outside of the office that bleed into
their work, encourage them to take the time to solve or
work around the issues. Some life situations are inflexible
- children, family member illnesses, relationships - and
they need to be addressed before they effect the quality
of decisions and work. Encouraging people to take the time
to work through these personal items can produce a better,
more efficient and more effective employee.
That
also means clearly spelling out your objectives and realistic
timelines for projects and activities. Ensure they honestly
understand that they have flexibility in achieving the goals.
Not
everyone is a happy workaholic. Make certain you don't use
"Bob" as a measurement for "Jane, Phil, Joe."
Each is an individual and requires measurements and workloads
based on them as people.
If
and when personnel cutbacks are dictated, knowing your staff
members can help you as a manager through the situation
and it can help your team. Make the reduction decisions
based on the good of the organization but handle the firing
and workload adjustments based on the good of the individuals.
Done properly, everyone can feel as good as possible about
the situation and the actions
even you.
Your
Control
Depending upon your personality the right work/life balance
is usually under your control
honest!
If
you look at the national statistics on the state of individual
weight and health condition it is obvious that the majority
of people don't have a regular exercise program. There are
hundreds of reasons why you don't exercise. But in 15-30
minutes there are things you can do even in the office to
refresh your body and your mind. We live in a time of "instant"
- instant food, instant results -- and it shows on the scale.
We
won't bother with the usual control issues that people "emphasize"
because you know them - eat health foods; make meals a social
activity, not just sustenance; get plenty of sleep even
if it means missing Letterman.
Make
certain you have a weekly and daily to-do list. Make the
list while you're relaxing in the evening so you arrive
at the office already in control. Work the list in an orderly
manner even if you don't complete all the projects. Take
a look at the things you do during the day and eliminate
those that waste time. Usually you can determine what is
and what isn't Spam by quickly scanning the subject line
- get rid of them quickly, even if you occasional discard
something of importance. Trust us, it will be around again.
Multitask.
If you are on hold for a call, check and respond, forward
or discard email. Just as with a piece of paper, only handle
an email once. If it is something that requires thought
or action, scan it quickly and put it into a to-do folder.
Then set aside 30 minutes or an hour each day to handle
the work in the to-do folder.
Handle
all of your email immediately or in groups (an hour in the
morning and an hour at the end of the day). Clear your email
in box before you go home every evening. Emails don't get
better with age and it will surprise the heck out of people
when you respond so "quickly!"
There
are organizational/departmental objectives, goals and deadlines
and there are your objectives, goals and deadlines. Yours
are usually higher, tougher and tighter. Often achieving
80 percent of your objectives, meeting 80 percent of your
goals and missing your deadline by 20 percent surpasses
those set by others.
We
increasingly use technology in our work and personal life.
It is increasingly difficult to see where one begins and
the other ends. With the volume of data doubling every 12-18
months according to industry analysts it is easy to become
overwhelmed. We still give people credit for working long
days, nights and weekends. We still celebrate the last man
or woman standing.
The
key is that you can control whether or not you want to be
that man or woman. You can control how you celebrate. Life
demands work.
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