OnForce’s Q3 Confidence Index, which reflects the views of over 500 tech professionals, has shown that more than half of technicians that work in bring-your-own-device (BYOD) friendly workplaces have experienced an increase of at least 25 percent in the number of configuration or setup requests for personal devices within the past six month, but only 31 percent have seen a rise in requests for mobile security services. Furthermore, pressures for technicians to become instant experts on quickly emerging devices and applications are on the rise as the explosion of new devices continues at a record pace. Even within the past six month, two-thirds of technicians stated that they have seen increased diversity in the types of devices they service and a jump in number of devices serviced.
“Carrying a full-time staff of technicians to address on-site IT service requests for every type of technology is costly and ineffective because demand fluctuates and technology changes,” said Peter Cannone, CEO of OnForce. “Businesses need to take a more dynamic approach to IT service that lets them respond quickly to requests without having to carry a staff of hundreds of technicians with the skills to cover every type of technology out there.”
Despite an overall pessimism, service techs are slowly regaining confidence in the economy while at the same time becoming less optimistic about the future. The confidence level on the economy has risen from 37 percent to 45 percent this year where confidence has fallen to an annual low of 56 percent. However, technicians who reported to being uncertain about the future were at a high 25 percent.
“Uncertainty surrounding the future has been consistent, but it’s interesting and encouraging to see increasing optimism in the past nine months across the technician community,” added Cannone. “I’m excited to see what kind of an impact the upcoming presidential election will have on the current and future outlook for IT service technicians.”