Call Center Customer Service Rep - 20-08067

Amherst, New York, United States


  • Contract
  • 30
  • Never
  • <2 years
  • US Citizen

Job Description

Training: Mon., 8/17 (M-F 9a-5:30p)

Mon., 8/24

Class Size:30

Length of Assignment:Project is for 5 weeks. After the project is complete, those who are performing well and have good attendance, will be assigned to another project/ dept

Work Schedule: Our call center is open M-Tr 8a-11p, F 8a-9p, S 9a-5:30p. Please seek candidates with flexibility, so once they clear background, we can assign them to any available schedule. 

Responsibilities: Online banking support; balance inquiry, password/profile reset, transaction history, etc.

Required Qualifications:Candidates must have minimum 6 months call center experience, good communication skills (i.e. professional and speaks well) and working knowledge of a computer. Prior Banking experience is a plus. Candidates, who may have performed in an Operator or Dispatcher role may also be considered, as long as they are familiar with answering a high volume of calls and navigating multiple screens on a computer.


IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.

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