Customer Success Manager

San Francisco, California, United States


  • Full-Time
  • 1
  • Sometimes
  • 2-5 years
  • US Citizen

Job Description

We are looking for a passionate Customer Success Manager to join our San Francisco, CA office.
  • You’ll be on the front lines supporting and setting up our enterprise customers for success
  • Work with new customers to develop roll-out and expansion plans across their team/department/division
  • Lead all post-sales activities for customers through strong relationship-building, product knowledge, planning, and execution.
  • Ensure existing customers are on track to expand
  • Develop and maintain product expertise, including best practices to provide value to customers
  • Develop a positive, trusted relationship with your customers by providing value throughout the customer partnership.
  • Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value
  • Customer Success and Support can be stressful. We are looking for folks who can maintain calm, and a sense of humor, under pressure.

IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.

Questions from the employer

  • Do you have 3 to 7 years leading or participating in business or technology projects, preferably in a consulting?
  • Do you have Experience in Customer Success, Sales, Support/Service or customer facing roles?
  • Do you have a B.A. or B.S. degree?
  • IMPORTANT: Introductory Note - We require each candidate to have a brief summary submitted with the resume that will improve the chances of the hiring manager reviewing your resume and moving you forward in the hiring process. This is an opportunity for you to shine! Make it brief, concise and relevant to the requirements listed above. You have free text box on the line below to type and submit your Introductory Note.
  • Have you included a short, detail summary that outlines the key qualifications required for this position as per the job description in the Introductory Note field?

Apply to this job

  • Upload your resume. We accept PDF, DOC and TXT files under 2Mb in size.