MCC - Systems Engineer

Austin, Texas, United States


  • Full-Time
  • 3
  • Never
  • 2-5 years
  • Any work permit considered

Job Description

Linux Systems Administration
Public Cloud (AWS preferred) experience

And we make games – how cool is that? In fact, we entertain millions of people across the globe 24/7 with the most amazing and immersive interactive software in the industry. But making games and delivering a flawless player experience is hard work. That’s why we employ the most creative, resourceful and passionate people in the industry.


The Challenge Ahead:  

The Mission Control Center (MCC) resides within our Digital Platform’s Technical Operations team which is responsible for the infrastructure on which our games run. The MCC is the central point of contact for the Digital Platform team and plays a key role in driving online ‘always on’ services keeping a watchful eye over all monitored endpoints to ensure a continuous 24X7X365 uptime for our stakeholders. We’re currently looking for a Systems Engineer to join the team!

What a MCC Systems Engineer does:

The Systems Engineer is responsible for being the first point of contact for systems related issues and provides oversight around MCC Infrastructure Systems Support.  This role is also responsible for supporting our AWS cloud/virtualization environment and coordinating with our game development partners to ensure the highest level of support possible.  The Systems Engineer will triage issues, provide an initial pass at resolution, and assist our internal Tier 3 engineers, ensuring our escalation processes and procedures are followed. Additional duties will include using discretion to escalate unresolved issues or emergencies related to all systems elements, facilitating network provider calls and on-site maintenance calls when needed, and managing maintenance windows under our change management policy. This position will additionally assist in tracking and providing data for internal group reports that detail the success and utilization of our Mission Control Center, disaster recovery policies, and emergency/incident management drills. The ideal candidate understands the rigorous demands a 24x7x365 real-time online operational environment requires.

Key Responsibilities

●       Provides oversight of MCC incidents to include monitoring/tracking tier 1 and 2 systems related incidents.

●       Deliver core administration and support tasks around all aspects our public and private cloud infrastructure.

●       Assist in building of technical knowledge base, run books, and escalation policies for day to day issue resolution for network, systems, and site management.

●       Analyzes complex business problems to be solved with automated systems.

●       Provides technical expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements.

●       Partners with other teams on a consistent basis in order to reduce systems and network downtime.

●       Provides feedback and review of departmental processes and policies.

●       Escalates emergencies as needed to lead and/or management personnel.

●       Escalates trouble incidents/ticket as needed to lead and/or management personnel.

●       Ensures MCC notification and escalation procedures are accurately followed.

●       Effectively communicates critical network and event status and impact to Management Staff.

●       Provides direct support of game and web development environments. (Linux, MS 2003, network and proprietary applications)

●       Performs system installation, automation, configuration, and management.

●       Designs and develops extensive scripting and other automation tasks.

●       Implements productivity enhancing tools and 3rd party/Open Source tools for systems administration activities.

●       Troubleshoots application, network, and server level problems for internal systems.

●       Maintains Backup systems and perform regular system backups and test restores.

●       Maintains Storage solutions based on directly attached RAID storage, as well as iSCSI/SAN network storage.

●       Maintains documentation of systems configurations and procedures.

●       Reviews log files and other server monitoring data for problems and perform proactive maintenance.

●       Participates in 24x7 support and maintenance activities.

The next great MCC Systems Engineer also needs:

●       Minimum BS degree in Computer Science, Engineering or related field

●       5+ years’ experience with Systems Operations/Engineering organizational responsibilities which includes ownership and management of incident escalation, resolution tracking, and resolution reporting

●       Experience with AWS public cloud deployments, understanding of existing AWS technology offerings, and experience with integrated public cloud services is required.

●       Advanced to expert level experience with virtualization technologies such as Xen, KVM, and/or VMWare

●       Strong understanding of application transport and network infrastructure protocols (e.g., TCP/IP, DNS, and DHCP)

●       Strong knowledge of Linux Operating Systems

●       Strong knowledge of Network Operations Center best practices

●       Proficient understanding of code versioning tools, such as Git

●       Strong scripting skills using bash and one other language (python /powershell/ ruby /go/ javascript/Perl)

●       Understanding of company resources such as; databases, software applications, and organizational structure

●       Must demonstrate strong quantitative, analytical, and conceptual thinking skills

●       Ability to define problems, document, and establish facts to draw valid conclusions

●       Red Hat/CentOS Linux administration experience

●       Experience in storage solutions, including NFS, RAID, iSCSI, FC SAN backup/restore practices, working with snapshots

●       Experience with OS security fundamentals for publicly accessible Linux servers

●       Experience with common Linux and/or Unix Systems administration tools

●       This position will require shift work to include nights, weekends and holidays      

What’s in it for you? Glad you asked!

We love to brag about our great perks like comprehensive health and benefit packages, tuition reimbursement, 401k with company match and, of course, free video games. And since we realize it takes world-class people to make world-class games, we offer competitive compensation packages and a culture that thrives off of creativity and individuality. At EA, we live the “work hard/play hard” credo every day.

Don’t Just Play It – Create It!

IMPORTANT: All resumes must be submitted with a brief summary that outlines the key qualifications required for this position as per the job description. Please be sure to showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be forwarded to the client along with the resume.

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