Pay Rate: $13.99 - $14.00
Our key client is looking to add a Solutions Center Representative to their team located in Bluffdale, UT. They are a Fortune 500 energy company serving more than 3 million customers across the US. This is a contract opportunity with the possibility of extension. If you would like to hear more about this amazing opportunity, please let us know!
- They prides themselves on excellent customer service and The Solutions Center Representative serves on the front lines for all customer related inquiries.
- The Solutions Center Rep will utilize their technical expertise and superior people skills to ensure a timely and customized customer-centric experience regarding all orders and technically related issues across the product lines.
- This person needs to be organized, professional, energetic, and enjoy their work.
- Must have a high sense of urgency, be task and detail oriented, able to meet deadlines, and have the ability to work independently.
Essential Duties and Responsibilities:
- Provides technical support and guidance on Goal Zero products - knows our products inside and out
- Ability to close consumer sales
- Manages customer inquiries regarding orders
- Handles and resolves customer complaints
- Researching required information using accessible resources
- Recording details of comments, inquiries, complaints and actions taken
- Initiate product replacement, tracking with delivery services and customer follow up
- Answer phone calls and emails professionally
- Factory Store and Reception Desk back up
- Other duties as assigned
Required Knowledge, Skills, and Abilities:
- Strong organizational skills
- Problem solving skills
- Ability to manage multiple priorities and projects effectively
- Exceptional Communications Skills (oral and written)
- Ability to work independently and in a team environment
- Working knowledge of Microsoft Office Suite
- Outstanding customer service skills (friendly, courteous and helpful)
Education and Experience Requirements:
- High School Diploma or Equivalent, required.
- More than 1 year customer services and/or technical support experience in sales support environment.
- Regularly required to talk and/or hear.
- Frequently required to stand, walk; sit; use hands to finger, handle or feel; and reach with hands and arms
- Required to sit and/or stand in one position for extended periods of time while answering phone and computer inquiries.
- Occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl.
- Ability to frequently lift and/or move items over 50 pounds.
- Evening, weekend and some holiday work may be required as job duties demand.
- Ability to work in an office environment as well as out in our factory store and warehouse as needed.
- Position to be located at Goal Zero in Bluffdale, UT.
- Working Conditions - Open Office and Warehouse Environment