Salary for Customer Service Representatives

Also known as:  Complaint Clerk, Contact Center Specialist, Customer Complaint Clerk, Customer Contact Specialist, Customer Relations Representative, Customer Support Representative, Gas Distribution and Emergency Clerk, Passenger Relations Representative, Policyholder Information Clerk, Warranty Clerk

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Customer service representatives are employed by most all companies and a very important part of that company. They typically work in front of an office and handle customer's needs ranging from answering questions to handling complaints and concerns. Clerical duties, answering phones and inputting information into a computer system are all things that a customer service representative must do. A professional appearance is mandatory, as well as a friendly demeanor and good phone voice. A high school diploma is required to work as a customer service representative but some companies may require additional experience or college degrees. The average yearly salary of a customer service representative varies from company to company.

A Customer Service Representative usually gets wages of around 24000 - 36000 based on seniority. Customer Service Representatives can expect a wage of Thirty Two Thousand Eight Hundred dollars on a yearly basis.

Customer Service Representatives have the highest salaries in Connecticut, where they can earn average pay of near $38260. People in this career group receive the highest salary in Manufacturing, where they earn pay of $41770.

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The national wage distribution is shown below. To overlay local salaries for a Customer Service Representative, please select your state.
ANNUAL SALARY
HOURLY RATE
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SALARY TREND
The annual compensation for this career has gone up since 2004. Salaries have increased by an average of 12.32 percent nationwide in that time.
INDUSTRIES
Customer Service Representatives tend to make the most in the following industries
Utilities $41,770
Manufacturing $38,100
Mining, Quarrying, and Oil and Gas Extraction $36,350
Information $36,180
Wholesale Trade $36,150
Professional, Scientific, and Technical Services $36,040
In general, they earn less within the industries below
Arts, Entertainment, and Recreation $25,600
Accommodation and Food Services $26,090
Retail Trade $26,350
Administrative, Support and Waste Management Services $28,260
Other Services (except Public Administration) $29,890
Real Estate and Rental and Leasing $30,150
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