Send Word Now Announces Employee and Customer Communications App

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swn direct employee/customer comms app Send Word Now, the leading provider of emergency notification and critical communications services, has announced the release of SWN Direct, the company’s newest solution for urgent corporate communications and collaboration. SWN Direct is a recipient mobile app that enables rapid, secure and encrypted interactions between an organization and its employees, customers and stakeholders.

“Our customers have told us they want an innovative mobile platform for communicating across the enterprise, and we listened,” said Tony Schmitz, Send Word Now President and CEO. “Building on our deep understanding of technology, SWN Direct delivers a revolutionary set of recipient mobile-oriented tools for voice, text and file delivery for a much lower total operating cost than previously available.”

SWN Direct utilizes IP networking end to end for the secure delivery of voice, text and files seamlessly to recipient mobile phones anywhere in the world. The SWN Direct app includes: SWN Express Messenger, SWN Express Voice, SWN LockBox and SWN One-click Connect:

• SWN Express Messenger is an SMS alternative that delivers two-way, high capacity, encrypted, rich-text capable alerts directly to the app with return receipts, delivery scheduling and real-time message vanish.

• SWN Express Voice offers fully integrated and richly featured voice and call conferencing services via SIP/RTP over a Wi-Fi or cellular data connection anywhere in the world.

• SWN LockBox allows administrators to send encrypted files directly to the recipient’s device with version control, auto-sync and built-in audit reports. Documents are accessible even when users are offline and there is no available data connection.

• SWN One-click Connect provides for a one-touch voice connection via Wi-Fi, cellular data or PSTN to Send Word Now’s Customer Support center, voice alert mail box or Send Word Now’s IVR service platform.

The app is currently available for Apple iPhone with other mobile operating systems to be added in July 2014.

 

By Joshua Bjerke