Description and Purpose
The Parts Manager is responsible for running a profitable and efficient parts department. Objectives will be
accomplished using proper purchasing procedures, inventory control, pricing, merchandising, displaying,
advertising, and staff utilization. Parts Managers will direct, coordinate, and evaluate the overall direction of
the Parts Departments and Parts employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
High School diploma or GED; or equivalent combination of education and experience.
5 years’ experience in heavy-duty truck parts required.
Prior management experience preferred.
Intermediate to advanced computer skills with fundamental computer operations, spreadsheets, database,
Ability to read, analyze and interpret general business periodicals, professional journals, technical
procedures, financial reports, legal documents, and governmental regulations. Ability to write reports,
business correspondence, and procedure manuals. Ability to effectively present information and respond
to questions from groups of managers, clients, customers and the general public. Ability to respond to
common inquiries or complaints from customers, regulatory agencies or members of the business
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions
and decimals. Ability to compute rate, ratio and percent and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,
area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,
diagram or schedule form.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an
extensive variety of technical instructions in mathematical or diagram form and deal with several abstract
and concrete variables.
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical
problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most
difficult phases. Ability to deal with a variety of abstract and concrete variables.
Certificates, Licenses, Registrations
It is required that the Parts Manager possess a valid driver’s license and meet insurability requirements
with the Company’s insurance company.
Must be able to travel, and at times, an overnight stay may be required.
Physical Demands and Environment
The physical demands and environment characteristics described here are representative of those that
must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with a disability to perform the essential functions.
Constantly operate a computer and other office machines such as a calculator, copy machine, and
Occasionally will work out doors in all kinds of weather.
Occasionally lift up to 75 pounds.
Noise level is usually moderate.
Occasionally exposed to moving and mechanical parts.
Daily will sit, stand, walk, stoop, kneel, reach, handle, feel, talk, hear, and see.
Extensive computer monitor viewing daily.
Major Duties and Responsibilities
Maintain a balanced inventory consistent with the requirements of the service department, body shop,
wholesale accounts and the do-it-yourself public.
Collaborate with the Director of Parts and the General Inventory Control Manager to control individual
parts inventory levels and balance them for maximum turnover.
Recommend to the Director of Parts pricing parameters in each customer category that generate sufficient
gross profit to produce a satisfactory profit while maintaining customer loyalty.
Analyze departmental operations and storage layout and revises as needed for maximum effectiveness.
Develop sales promotions.
Take advantage of all manufacturers' inventory co-op advertising.
Hire, train, motivate, counsel and monitor the performance of all parts department staff.
Complete Paccar Parts and Peterbilt assigned training courses.
Assign training requirements for parts employees.
Supervise stock order procedures.
Enforce policy on the special ordering of parts.
Ensure that the same high-quality level of service provided to outside customers is also provided to internal
Work with the service manager and body shop manager to ensure a timely turnaround of parts needed for
Attend managers meetings.
Hold monthly department meetings.
Provide technical assistance to parts department employees.
Coordinate a prompt, efficient and timely flow of paperwork.
Direct shipping and receiving efforts to ensure timely processing
Direct outside parts and counter sales efforts, including a telemarketing program to keep in contact with
Enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
Handle customer complaints immediately and according to the dealership's guidelines.
Assist in the collection of past-due accounts.
Supervise custodians to ensure that work area is kept clean.
Enforce safety requirements, including but not limited to forklift training and operation, processing of SDS
sheets on all products carried and OSHA Right-to-Know.
Understand, keep abreast of, and comply with federal, state and local regulations that may affect parts
Maintain professional appearance.
Other duties as assigned.
Track inventory gross turns.
Monitor and adjusts inventory to minimize obsolescence.
Analyze sales, expenses and inventory monthly to maintain profit goals.
Monitor parts department employees' payroll records.
Monitor daily reports.
Monitor and utilize the lost sales tracking report.
Ensure that all dealership purchases are properly accounted for before payment is made.
Prepare reports for upper management as assigned.