Patient Assistance Counselor - 20-04163

Remote / Telework
Lenexa, Kansas, United States


  • Contract
  • 9
  • Never
  • 2-5 years
  • US Citizen

Job Description

Patient Assistance Counselor
3 month contract - to hire
Overland Park, KS

The purpose of the Patient Assistance Program Counselor is to meet or exceed the customer's expectations by assessing our customer's needs, assigning priorities, and triaging the information to the appropriate resources.  (Customers may include patients, medical professionals, and family members.  Patients may require additional support due to challenges associated with their medical condition.)  The Counselor will be able to function in a multidisciplinary team to provide information about the services that are offered by client. In addition to their regular duties, they will also be expected to assist with other ad-hoc projects and cross train within the call center environment. Must have experience with insurance/benefit verification

  • Answer high-volume calls to carefully assess their purpose, prioritize their handling, and triage the calls if needed
  • Initiate outbound calls as required
  • Perform insurance/benefit verification (BV) and income verification to ensure patient eligibility for supported program
  • Enroll new patients into program through data entry

Required Experience
Experience working in a high volume call center environment
Must have experience with insurance/benefit verification
Proficiency with MS office products
Preferred Experience
Experience working with Patient Assistance Programs
Understanding of challenges associated with patients' and their medical condition


IMPORTANT: All resumes must be submitted with a brief candidate summary that outlines the key qualifications required for this position as per the job description. Please showcase all skills and experience relevant to each requirement for THIS particular job. This write-up will be shared with the client along with the resume. Candidates without a proper write-up will not be forwarded to the client.