Credit Representative

Houston, Texas, United States

SNAPSHOT

  • Contract, Contract - Option to Extend
  • 1
  • Sometimes
  • <2 years
  • Green Card, US Citizen

Pay Details

$17.50/hour

Job Description

Summary: 
Manage receivables through risk assessments for credit policy exceptions, monitoring status and coordinating activities supporting company's customer credit and collections policies for residential and small commercial accounts.  
 
Education:
Bachelor’s degree in business or related area from accredited four-year university is strongly preferred.  
 
Experience:
Six months to two years credit and collections experience required.  Banking experience preferred.
 
Working Conditions
• Normal office environment
• Office Hours: 8am-5pm Monday-Friday.  
• Overtime required when necessary.
• Work may involve dealing with people in an unpleasant or strained situation.
• Occasional Travel
 
Role Specific Duties/Responsibilities: 
• Apply the company's credit and collection policies, practices and procedures to the credit requirements of designated customer accounts.
• Review files, reports and credit bureau documents and financial statements of customers to ensure they meet deposit requirements.
• Extend credit to customers in accordance with established policy and terms.  
• Analyze customer’s financial situations and determine whether to extend credit beyond established policy criteria.
• Analyze credit risk for aggregated portfolios of customers as well as individual accounts.
• Carry out the established program for the follow up and collection of accounts receivable.
• Communicate requests with management for special applications for credit that are outside of standard policies and procedures.
• Investigate and prepare findings to complaints from customers for development of response to Public Utility Commission, consumer advocates, media and management.
• Evaluate customer eligibility (i.e. low income status) for PUC mandated activities and programs.
• Process development and implementation of credit policies/procedures.
 
Role Specific Knowledge, Skills and Abilities:
• Proficient mathematical/analytical skills.
• Ability to communicate clearly with customers using a telephone instrument or in person while maintaining composure and control.
• Must be able to work independently and multi-task.
• Ability to read and understand contractual documents and prepare company correspondence.
• Analyze customer accounts, spreadsheets, and databases to resolve customer issues.
• Must be detail oriented with a focus on accuracy and completeness. 
• Must be able to communicate effectively in oral and written form.
• Flexible to adapt effectively to new and changing responsibilities and situations
• Proficient in MS Office applications, including Word, Excel, and other related applications.
• Positions available for English-only and English/Spanish speaking representatives a plus.
• Skip tracing experience a plus
 

Questions from the employer


You will need to answer the following questions when you apply to this job.

  • Candidate email
  • Candidate phone number
  • Location
  • Last 4 digits of candidates SSN:
  • Candidate DOB (MM/DD)