Be a Coach, Not a Critic: 11 Things Great Managers Never Say
Managers do more than simply make sure things get done — though, of course, they do that.
But beyond keeping tabs on employees, a manager’s most important duty is to unlock full employee performance potential. Under great managers, teams thrive. Under poor managers, teams crash and burn.
In fact, managers account for 70 percent of the variance in employee engagement levels, according to Gallup. In other words: More often than not, the difference between an engaged team that delivers and a disengaged team that underperforms is the manager.
How does a manager ensure theirs is a team that is motivated and ready to excel? It all comes to down to a management style centered on coaching. Managers who coach their employees — who actively work with their direct reports to refine strengths and compensate for weaknesses — are managers whose teams get results.