iCIMS, one of the largest providers of Software-as-a-Service HR recruiting software and applicant tracking systems, proudly announced their nomination as a finalist in the best practice category of “Customer Service” by the New York Enterprise Report Small Business Awards.
The NYERSB Awards are an annual offering, aimed at honoring the tri-state area’s premier small businesses that strive for quality and business excellence. Of the applicant pool, 28 top contenders were selected as finalists and will be recognized on Wednesday, September 21st at the Metropolitan Pavilion in New York City
“Our commitment to the Customer Experience is something core to our brand, and recognition from an outside source is validation that our efforts do not go unnoticed,” said iCIMS Chief Operating Officer, Adam Feigenbaum. “We’re excited about the finalist status in the Customer Service Category of the New York Enterprise Report Small Business Awards, and we would like to thank our customers for their long-term commitments to iCIMS.”
iCIMS has been nominated 3 years in a row for their exceptional customer service. Their vigorous dedication to their clients has earned them a a strong reputation within the recruiting technology industry. iCIMS customers are consistently impressed with the support teams made available 24 hours a day, 5 days a week, composed of high ranking client relationship directors, implementation managers, subject matter experts, and project engineers.
Aside from their large customer support network, iCIMS also boasts a Customer Advisory Council – a conference of customers that meet regularly to discuss top HR issues and generate ideas for iCIMS product improvements. Listening to their customer feedback and incorporating suggestions, iCIMS annually releases an acclaimed “Customer Release ” platform – an enhanced version of its candidate and employee management software. Their passion for improved customer experience is reflected through their substantial customer retention rates, one of the highest in the industry.
iCIMS has additionally been recognized recently in other major awards, such as being a finalist in the Forbes Enterprise Awards, Software Magazine’s “Software 500 List”, and was named “Business of the Year” of New Jersey in 2007.