There’s a good chance that both your employees and your customers are unhappy. For employees, a lack of mobility and flexibility leaves 66 percent of them feeling disengaged. For consumers, one of the biggest problems is that they expect businesses to be aware of their histories as customers – but few businesses are.
The good news in all this is that you can kill two birds with one stone: If you make your employees happier by empowering them to make a meaningful difference, your customers will also be happier when they interact with your newly liberated employees.
That’s the conclusion of a new infographic from cloud services provider Appirio, which you can check out below. The infographic dives into how giving your employees the tools they need to succeed can directly translate to more satisfied customers and higher profits. When employees are thriving and engaged, everyone wins.