NelsonHall Launches Vendor Evaluation Tool for App Outsourcing

 NelsonHall, the leading global BPO and IT outsourcing analyst firm, has announced the launch of a new tool to assist strategic sourcing managers in assessing vendor capability in application outsourcing (AO) services.

This NelsonHall Vendor Evaluation and Assessment Tool (NEAT) is now available to NelsonHall clients, and is also available for a period free-of-charge to organizations through NelsonHall and through its partners SIG and SSON.

The tool covers a number of business situations related to AO services, addressing organizational needs such as:

• Using managed services to centralize spending and industrializing processes
• Optimizing balance sheets by focusing on personnel transfer and the potential sale of assets
• Lowering spending on applications maintenance, support, and enhancements to fund new systems integration or applications development projects.

Suppliers of AO services covered by the NEAT evaluation tool include Accenture, Amdocs, Atos, CGI, Capgemini, Cognizant, HCL Technologies, HP Enterprise Services, Infosys, TCS, Tech Mahindra, Unisys, and Wipro.

The tool is located at the front-end of the vendor screening process and consists of a two-axis model: assessing vendors against their “ability to deliver immediate benefit” to buy-side organizations and their “ability to meet future client requirements”.

The NEAT evaluations are based on a combination of interviews with the vendors and their clients. The vendors are scored against a wide range of criteria, establishing a number of scenarios, each representing a different business situation or client business need.

The NEAT tool also enables buy-side organizations to input their own weightings and tailor the AO dataset to their specific requirements across approximately 40 individual vendor evaluation criteria.