A recent study by Hogan Assessment Systems found that personality assessments lead to improved hiring and increased employee performance in high turnover positions. Their research suggests that candidates who are screened through the Hogan Advantage Report are more likely to succeed at their job if they measure strongly for certain skills and criteria. The Hogan Advantage Report is based off the industry standard – Hogan Personality Inventory, which measures “bright side” personality characteristics.
“The report evaluates applicants along three competencies necessary for success: Dependability, which concerns following rules, accepting supervision and finishing assignments; Composure, which involves the degree to which a person seems calm, even-tempered, and good humored; and Customer Focus, which concerns providing good customer service,” Hogan Assessment said in a recent press release.
Individuals who scored strongly over the three criteria points were found to be substantially higher performers than their lower scoring counterparts. Focused on entry level hiring, research from various case studies provided compelling results:
- Bank tellers who scored higher on Composure, Customer Focus, and Dependability received significantly higher supervisor ratings than those with low scores.
- Cashiers who scored high in Customer Focus were more likely to communicate well with customers and were more than twice as likely to be rated high performers.
- Long-haul truck drivers who scored high on the Dependability scale were two and a half times more likely to be rated as a high performer.
“The key to success in most entry-level positions is the ability to handle stress and pressure, maintain friendly interactions with customers, and follow through on tasks,” said Hogan Director of Research and Development Jeff Foster. “The Hogan Advantage Report is a fast, inexpensive way to identify these characteristics in job applicants.”
Hogan Assesment Systems has over 30 years industry expertise and continues to help organizations find the right talent by measuring and assessing critical business functions.