A next-generation work management solution has been released by Trimble that provides cloud-based software for making mobile workforces more productive through enhanced scheduling tools and performance analytics. The work management solution is an integrated part of Trimble’s suite of field service management solutions.
“Field service organizations are constantly striving to be more efficient in managing their mobile workers,” said Mark Forrest, general manager of Trimble’s Field Service Management Division. “In launching the next-generation Work Management solution, with its enhanced analytics and dispatch and task management capabilities, we can help organizations increase field productivity and flexibility to ultimately transform the way work is planned, allocated, managed, reported and evaluated. This can lead to lower operating costs, increased efficiencies and improved customer service—three key challenges in field service.”
The new workforce management solution has been released in two packages:
• The Performance Insight package includes Performance Management Analytics, which offers a set of dashboards and reports consisting of key metrics such as quality of service, efficiency of workers, and in-depth analysis of key trends and areas needing improvement.
• The Performance Optimize packages includes Performance Management Analytics plus Scheduling and Optimization, which provides tools for real-time planning, monitoring, and managing of the workday. It also offers advanced tools for automatically identifying and updating preferences of mobile workers and allocating tasks. An Intelligent Advisor tool displays the impact of job assignments on overtime, affected tasks, and travel time.
“The Work Management solution can be integral to the success of any service-based organization with a mobile workforce,” said Forrest. “Gaining real-time insight into what is happening in the field is crucial to delivering higher levels of service excellence. As business leaders examine how their organization performs, they are exploring new and cost-effective ways to optimize efficiency and maximize productivity. Trimble’s next-generation Work Management places the right information in the hands of the users when and where it is needed to enable accurate decision-making about the daily functions of the operation.”