LBi Software Puts HR Case Management in Reach of SMB Market

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social-networkLBi Software, provider of customer-focused human resources technology, has announced a fully-featured HR case management and call-tracking workflow solution for small and medium-sized businesses (SMBs). LBi Software is now offering its flagship solution, LBi HR HelpDesk, to the small and midsize business (SMB) market in tiered pricing model including a free-forever trial for companies with fewer than 100 employees on the system.

The enterprise edition of LBi HR HelpDesk is a configurable system that offers complete integration with HR, ERP, and email systems, options for on-premise hosting and licensing or hosting on a dedicated server, single sign-on, advanced document management, corporate branding and more. HR leaders in organizations with up to 2,000 employees can launch a cloud-based version of LBi HR HelpDesk as Software-as-a-Service and start using it immediately.

“When it comes to fully featured HR case management solutions, the SMB market has been vastly underserved simply because vendors have failed to sell products the way these companies want to buy them, which includes a lot more than making them affordable,” Richard Teed, president of LBi Software, said. “Until now, HR technology vendors never let the SMB user ‘try it before you buy it.’ We think it’s time to change that.”

“We’re offering that and options that will help HR leaders with fewer than 2,000 employees get the tools they need to be more efficient, more effective, and more proactive, while being realistic about their budget.”

LBi HR HelpDesk is a case manager and call-tracking workflow solution that creates a powerful knowledge base on the fly. LBi’s approach for offers basic, expanded, and fully featured versions of LBi HR HelpDesk that are not pared down for the SMB market.

Each of LBi’s SMB options is cloud-based and is available for a 30-day free trial:

• LBi HR HelpDesk Free: Basic issue-resolution workflow for up to 100 employees and two administrative users with no expiration date.

• LBi HR HelpDesk Pro: An expanded version for up to 500 employees and 10 administrative users.

• LBi HelpDesk ProPlus: A fully featured version for up to 2,000 employees and 20 administrative users.


By Joshua Bjerke