Inavero, a worldwide conductor of customer satisfaction surveys, has recently issued a best staffing company list, available here. The 2011 “Best of Staffing” list is constructed to recognize truly exceptional customer and talent service. The award “distinguishes staffing firms who outperformed the industry’s satisfaction benchmark by nearly 50%.”
Made possible in part by Careerbuilder, the list aims to congratulate staffing companies which exhibit extraordinary performance in customer service. A prestigious honor, less than 1 percent of North American staffing companies were named winners on the final list.
Kelly Services, a global staffing company and provider of workforce solutions, was one of the award recipients. “Kelly Services is very proud to be recognized for the exceptional service provided to our talent we have placed on assignment,” said Debra Thorpe, senior vice president, Global Service for Kelly Services. “The recognition is especially significant given the current employment outlook and considering that less than one percent of staffing firms in the US and Canada were named to the list.”
In order to place on the list, staffing firms were required to attain at least a 48 percent “Net Promoter Score” from their talent. Survey respondents were asked to rank their customer satisfaction on a scale of 0 to 10. For example, Kelly Services received satisfaction ratings of 9 or 10 out of 10 from 64 percent of their talent.
“There is still so much work to be done,” said Eric Gregg, founder and chief executive officer, Inavero. “The most recent BLS report shows 14 million unemployed, nearly half whom have been out of work for six months or more. Job seekers are using staffing and recruiting firms now more than ever before, and it’s our hope the Best of Staffing List will help guide them to the firms who have truly created an exceptional experience for the talent they are helping put back to work.”
Whether you are looking for the best staffing company to represent you for employment or looking to hire workers through a staffing company, this list of the best staffing companies might be a good place to start your research.