Negative Feedback Loop: What to Do When You Are Criticized at Work
We all like to be praised, but when it comes to improving performance and progressing in your career, negative feedback may actually matter more.
According to research conducted by Jack Zenger and Joseph Folkman of leadership development firm Zenger/Folkman, 92 percent of people agree that appropriately delivered negative feedback effectively improves performance. On a similar note, a study led by University of California, Berkeley, professor Charlan J. Nemeth found that brainstorming groups that encourage debate, dissent, and critique typically produce more — and more innovative — ideas than those that do not.
Of course, that doesn’t mean it’s always easy to deal with negative feedback. Even when criticism comes with the best of intentions, it can still sting. While it is certainly the criticizer’s responsibility to deliver feedback constructively, the person being criticized can help ensure a productive exchange by learning to receive and process negative feedback properly.