First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

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Also known as:  Material Handling Crew Supervisor, Warehouse Supervisor
SNAPSHOT Expand
Directly supervise and coordinate the activities of helpers, laborers, or material movers.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Evaluate employee performance and prepare performance appraisals.
Conduct staff meetings to relay general information or to address specific topics, such as safety.
Recommend or initiate personnel actions, such as promotions, transfers, or disciplinary measures.
Inspect equipment for wear and for conformance to specifications.
Resolve personnel problems, complaints, or formal grievances when possible, or refer them to higher-level supervisors for resolution.
Plan work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads.
Perform the same work duties as those supervised or perform more difficult or skilled tasks or assist in their performance.
Check specifications of materials loaded or unloaded against information contained in work orders.
Assess training needs of staff and arrange for or provide appropriate instruction.
Counsel employees in work-related activities, personal growth, or career development.
Inform designated employees or departments of items loaded or problems encountered.
MAIN ACTIVITIES Expand
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
AREAS OF KNOWLEDGE Expand
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
KEY ABILITIES Expand
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity The ability to speak clearly so others can understand you.
Speech Recognition The ability to identify and understand the speech of another person.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
TOP SKILLS Expand
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking Talking to others to convey information effectively.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination Adjusting actions in relation to others' actions.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.