When it comes down to it, an organization’s workforce is the blood of the company and an engaged workforce can create a competitive advantage, so you want to make sure that your teams are motivated and committed. In this eBook, you will learn:
How Employee Engagement Effects Customer Experience
An impressive array of positive business outcomes are correlated to high employee engagement, not the least of which is improved customer care. It doesn't matter what economic climate you're in, customer care can make or break a company. Senior analyst at Forrester Research, Megan Burns said: "The experience that individuals have with a company and then what they hear from friends and family influence their perception of and likelihood to do business with a company. It's absolutely an essential moment of truth for companies."