Helping customer led leaders and business to make one of the most important decisions they will make, who to hire. Think about every challenge and or opportunity your company, function or department right now. Who you hire and how you recruit them will make the difference to achieving these goals.
I work in partnership with you to identify, hire, attract and retain, Executive level, senior and mid management and subject matter experts on a permanent and fixed term contract basis across the UK, as well as for international expat talent.
I am one of the founding members of Douglas Jackson, an independent, boutique recruitment consultancy developed to offer a transparent, quality, professional and honest service to our market.
I have over 15 years experience serving and supporting many leading and award winning brands. One of my proudest moments was being listed in the Top 10 Customer Experience Influencers list at the end of 2019 published by Customer Experience Magazine, to be recognised as the leading recruiter, top 3 influencer and alongside leaders from Microsoft, Oracle, HSBC and many other brands was a real honour. I also judge many industry awards, am a Chair of the UK Business Awards and get involved in extensive networking and best practice, client site visits across our industry so I know what good looks like.
We have developed a search offering which includes an online portal, giving you access to your shortlist and all applications details, personality profiles, competency based questions, video applications and benchmarking anytime anywhere and delivers a 96% success rate of new hires still being in situ at 12 months. We are so confident in the process we even offer a money back guarantee.
We have developed a team of recruitment consultants who have over 80 years worth of collective experience between them and who work across three distinct practice areas:
Executive and Retained Search
Resource Planning, Insight, CRM and Analytics
The team are also split across vertical markets, so we have skill and industry knowledge working with customers in; Travel, Retail, Finance, Banking, Insurance, Housing Associations, Public Sector, Not for Profit, Telco, Technology and SAAS, Utilities, Consumer Goods, Management Consulting, Professional Services and B2B.
We recruit across Customer Service, Customer Experience, Contact Centres, Customer Success, Customer Strategy, Customer Insight, CRM, Data, Management Information, Business Intelligence, Transformations and Change, Programmes.
Visit our website for more information including our bad hire calculator which shows the true direct and indirect costs of a bad hire.