I began my professional career working in the local Criminal Justice system, later moving to Sales and Customer Service and Human Resources. I have worked for Fortune 500 Companies (MCI WorldCom, MBNA America, Armstrong World Industries, Alcoa) and County (Lancaster, PA) and State (Maryland) Government.
I have had interesting work experiences. I helped to create Armstrong's first African-American Council, and at Alcoa I applied and sharpened my bilingual skills working with international accounts (particularly in Mexico),establishing strong business relationships with talented people. I learned TQM and Six Sigma methodologies firsthand. I have been a part of Training Teams, was on a project team that merged two customer service groups, and created an innovative method to numerically gauge complexity of client accounts so managers could more effectively balance workloads. I had the pleasure of being an Intake Officer and Investigator of Employment and Public Accommodation complaints (working with the EEOC and PHRC). As a Staffing Specialist, I worked with local and national clients across all industries placing employees at all career levels. Over the years, I have earned certifications such as Certified Staffing Professional (CSP) and Professional in Human Resources (PHR), and SHRM Certified Professional (SHRM-CP) as well as graduating with my MBA with honors.
These and other experiences have helped to prepare me for my current role. I enjoy all aspects of Human Resources, but my specific areas of interest are staffing, talent management, diversity initiatives, training and development, coaching, and mentoring. I have also been able to apply my business management and administration knowledge to help small start-up businesses to launch.
I have been fortunate to learn from some of the best through formal (and informal) mentoring, and I am glad to have opportunities to share what I've learned with others. I am truly fortunate to work in a field that I enjoy!