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Also known as:
Barista, Cafe Server, Cafeteria Server, Cafeteria Worker, Catering Barista, Deli Worker (Delicatessen Worker), Food Server, Food Service Assistant, Food Service Worker, Prep Cook (Preparation Cook)
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Food service workers perform customer service, food preparation, and cleaning duties... in food service establishments from fast food restaurants to hospitals and hotels. Counter attendants and baristas take orders, process payments, and serve food at fast food restaurants, snack bars, cafeterias, movie theaters, and coffee shops. They heat simple food items and assemble salads or sandwiches. Counter attendants also fill beverage orders and may prepare specialties, such as milkshakes and ice cream sundaes. Dining room and cafeteria attendants, also called bussers, clean and set tables, remove dirty dishes, and keep serving areas stocked with trays, dishes, and silverware. They may also fill water glasses and distribute dishes to diners. Bartender helpers clean bar equipment and glasses. These workers spend most of the time on their feet and often carry heavy trays. During busy dining periods, they are under pressure to serve customers quickly and efficiently. Minor injuries such as slips and burns are common. To reduce risks, workers often wear gloves, aprons, or nonslip shoes. Part-time work, seasonal work, and early morning or late evening hours are common... especially for fast food workers. Workers serving alcohol generally must be 18 years of age or older. Most food and beverage service workers receive short-term, on-the-job training. There are no formal educational requirements.
|Critical decision making||
|Level of responsibilities||
|Job challenge and pressure to meet deadlines||
|Dealing and handling conflict||
|Competition for this position||
|Communication with others||
|Work closely with team members, clients etc.||
|Comfort of the work setting||
|Exposure to extreme environmental conditions||
|Exposure to job hazards||
Create signs to advertise store products or events.
Serve prepared foods, such as muffins, biscotti, or bagels.
Demonstrate the use of retail equipment, such as espresso machines.
Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
Take out garbage.
Prepare or serve menu items, such as sandwiches or salads.
Slice fruits, vegetables, desserts, or meats for use in food service.
Weigh, grind, or pack coffee beans for customers.
Wrap, label, or date food items for sale.
Stock customer service stations with paper products or beverage preparation items.
Provide customers with product details, such as coffee blend or preparation descriptions.
|Performing for or Working Directly with the Public||Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.|
|Controlling Machines and Processes||Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).|
|Establishing and Maintaining Interpersonal Relationships||Developing constructive and cooperative working relationships with others, and maintaining them over time.|
|Communicating with Supervisors, Peers, or Subordinates||Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.|
|Handling and Moving Objects||Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.|
|Identifying Objects, Actions, and Events||Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.|
|Performing General Physical Activities||Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.|
|Training and Teaching Others||Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.|
|Customer and Personal Service||Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.|
|English Language||Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.|
|Sales and Marketing||Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.|
|Food Production||Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.|
|Administration and Management||Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.|
|Mathematics||Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.|
|Computers and Electronics||Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.|
|Personnel and Human Resources||Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.|
|Active Listening||Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.|
|Service Orientation||Actively looking for ways to help people.|
|Speaking||Talking to others to convey information effectively.|
|Social Perceptiveness||Being aware of others' reactions and understanding why they react as they do.|
|Coordination||Adjusting actions in relation to others' actions.|
|Reading Comprehension||Understanding written sentences and paragraphs in work related documents.|
|Monitoring||Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.|
|Critical Thinking||Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.|