Eligibility Interviewers, Government Programs

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Also known as:  Medicare Interviewer, Public Housing Interviewer, Social Security Benefits Interviewer, Unemployment Benefits Claims Taker, Welfare Interviewer

ABOUT GOVERNMENT PROGRAMS ELIGIBILITY INTERVIEWER CAREERS

VIDEO TRANSCRIPT Expand
One of the great things about America is that it offers help to its residents in need. There are many government assistance programs and agencies that provide benefits - for example, welfare, social security, public housing and employment and training. Determining who is qualified to receive this as ...
sistance is the job of eligibility interviewers.

An interviewer usually works in an office. There, he or she meets with an applicant. By asking questions, examining records and other paperwork the applicant provides, the interviewer assesses whether the applicant is eligible for government benefits.

Sometimes the interviewer will make a field visit to observe firsthand the applicant's situation. These interviewers may also be involved in the detection of fraud committed by persons not eligible to obtain these benefits.

This is a job that requires good communication skills. Speaking a second language, such as Spanish, is an asset. Patience and compassion help to put people at ease. You also need the moral strength to make the difficult decision to deny benefits to those you find are not eligible.

This occupation is sensitive to the overall economic activity, declining during good times, and increasing when the economy slows down. This is truly a career in public service. You have the opportunity to help those who are often in desperate need.
SNAPSHOT Expand
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Leadership
LOW
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Provide social workers with pertinent information gathered during applicant interviews.
Check with employers or other references to verify answers and obtain further information.
Keep records of assigned cases, and prepare required reports.
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
Answer applicants' questions about benefits and claim procedures.
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
MAIN ACTIVITIES Expand
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
KEY ABILITIES Expand
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Speech Clarity The ability to speak clearly so others can understand you.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition The ability to identify and understand the speech of another person.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
TOP SKILLS Expand
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Service Orientation Actively looking for ways to help people.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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