The U.S. Postal Service handles more mail than any other postal service in the world. That makes the typical post office a very busy place. Making sure that everything is operating properly is the responsibility of postmasters and superintendents. These senior managers oversee all aspects of the pos ...
t office, from the mechanical systems that move the mail to the personnel that comprise the staff. This is a career that requires solid business, management, and interpersonal skills.
Part of the job is hiring and training employees, as well as evaluating their performance. Dealing with customer complaints calls for a friendly, even-natured disposition comfortable with problem-solving. Critical thinking is also important.
Postmasters and superintendents purchase equipment and supplies and prepare reports. Many work their way up through the government postal service. A high school diploma is necessary to enter at the ground level. Additional training can be learned on the job. Hours are regular, but the postmaster may have to be flexible during high-volume seasons.
The post office is an indispensable link in our chain of communication. Post masters and mail superintendents help ensure that neither rain, nor snow, nor gloom of night will stop the U.S. mail.
Examine, evaluate, and investigate eligibility for, conformity with, or liability under licenses or permits.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Prepare reports of activities, evaluations, recommendations, or decisions.
Administer oral, written, road, or flight tests to license applicants.
Warn violators of infractions or penalties.
Score tests and observe equipment operation and control to rate ability of applicants.
Advise licensees or other individuals or groups concerning licensing, permit, or passport regulations.
Evaluate applications, records, or documents to gather information about eligibility or liability issues.
Issue licenses to individuals meeting standards.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to see details at close range (within a few feet of the observer).
The ability to apply general rules to specific problems to produce answers that make sense.
Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Being aware of others' reactions and understanding why they react as they do.
Understanding written sentences and paragraphs in work related documents.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Communicating effectively in writing as appropriate for the needs of the audience.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Understanding the implications of new information for both current and future problem-solving and decision-making.
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