Funeral Home Managers

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Also known as:
Arranging Funeral Director, Funeral Home Location Manager, Funeral Home Manager, Funeral Service Manager, Mortuary Operations Manager, Prearranged Funerals Sales Manager

ABOUT FUNERAL HOME MANAGER CAREERS
Video transcript

As a mortician, undertaker or funeral director, you will be a bridge for those who wish to make plans for their future death, as well as those who have recently survived the death of a loved one and wish for closure. Morticians and undertakers may help clients resolve insurance claims, apply for veterans' funeral benefits, arrange transportation for mourners, decorate the sites of all services, and find resources on overcoming grief among many other diverse tasks. Funeral service managers conduct the general matters of running a funeral home, such as allocating expenses, handling marketing and public relations, and managing staff. For many who aspire to become a funeral service worker, the key to success is by obtaining an associate's degree in mortuary science. Funeral directors and embalmers are legally required to obtain a license everywhere, except Colorado. Additionally, funeral service workers are expected to do an apprenticeship of 1-3 years under the guidance of a licensed funeral service professional. As a funeral service worker, you may need to coordinate funeral services within 24 to 72 hours of death. For many funeral service workers, this means working long, unpredictable hours in the evening and on weekends. For funeral service employees, the work is never truly done. As a mortician, undertaker, or funeral director, you will be a member of a robust, growing industry that provides vital services to those who need them.

SNAPSHOT
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Set prices or credit terms for funeral products or services.

Attend or make presentations at community events to promote funeral home services or build community relationships.

Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.

Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.

Schedule work hours for funeral home or contract employees.

Identify skill development needs for funeral home staff.

Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.

Negotiate contracts for prearranged funeral services.

Explain goals, policies, or procedures to staff members.

Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.

Complete and maintain records, such as state-required documents, tracking documents, or product inventories.

MAIN ACTIVITIES
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
TOP SKILLS
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management Managing one's own time and the time of others.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Coordination Adjusting actions in relation to others' actions.