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Also known as:
Auto Damage Appraiser, Auto Damage Insurance Appraiser, Automobile Damage Appraiser, Vehicle Damage Appraiser
Auto damage appraisers spend much of their work time in driveways, garages, and repair shops. The appraiser estimates the final cost of the repairs - parts, plus labor - to settle an insurance claim. An experienced appraiser can assess the job fairly quickly. He or she relies on labor and parts-cost ...
s manuals to come up with a number, then puts haggling skills to work to negotiate the bottom line with the repair shop.
The appraiser often has to decide whether a damaged vehicle is worth fixing at all, and if not, what its salvage value is. The job involves some paperwork. Insurance forms need to be filled out accurately. People skills are a plus, especially when another appraiser has to be called in to resolve a dispute with the repair shop over the cost. The demand for auto damage appraisers is expected to remain steady, because accidents will happen.
Most appraisers start with a bachelor's degree, but some insurance companies also look for vocational training or work-related experience and of course, a valid driver's license.
Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.
Determine salvage value on total-loss vehicle.
Prepare insurance forms to indicate repair cost estimates and recommendations.
Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Organizing, Planning, and Prioritizing Work
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Engineering and Technology
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
The ability to communicate information and ideas in speaking so others will understand.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to speak clearly so others can understand you.
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to identify and understand the speech of another person.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Communicating effectively in writing as appropriate for the needs of the audience.
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.