Insurance Appraisers, Auto Damage

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Also known as:  Auto Damage Appraiser, Auto Damage Insurance Appraiser, Automobile Damage Appraiser, Vehicle Damage Appraiser

ABOUT AUTO DAMAGE INSURANCE APPRAISER CAREERS

VIDEO TRANSCRIPT Expand
Auto damage appraisers spend much of their work time in driveways, garages, and repair shops. The appraiser estimates the final cost of the repairs - parts, plus labor - to settle an insurance claim. An experienced appraiser can assess the job fairly quickly. He or she relies on labor and parts-cost ...
s manuals to come up with a number, then puts haggling skills to work to negotiate the bottom line with the repair shop.

The appraiser often has to decide whether a damaged vehicle is worth fixing at all, and if not, what its salvage value is. The job involves some paperwork. Insurance forms need to be filled out accurately. People skills are a plus, especially when another appraiser has to be called in to resolve a dispute with the repair shop over the cost. The demand for auto damage appraisers is expected to remain steady, because accidents will happen.

Most appraisers start with a bachelor's degree, but some insurance companies also look for vocational training or work-related experience and of course, a valid driver's license.
SNAPSHOT Expand
Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs.
Leadership
LOW
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.
Determine salvage value on total-loss vehicle.
Prepare insurance forms to indicate repair cost estimates and recommendations.
Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
MAIN ACTIVITIES Expand
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
KEY ABILITIES Expand
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity The ability to speak clearly so others can understand you.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Speech Recognition The ability to identify and understand the speech of another person.
TOP SKILLS Expand
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management Managing one's own time and the time of others.
Service Orientation Actively looking for ways to help people.
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