Spa Managers

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Video transcript

Providing personal service to clients is a mission carried out by personnel from tour guides and caddies to hair dressers and spa staff. Their supervisors create an atmosphere of quality service and provide workers with guidance and training. Personal service worker supervisors shape service delivery starting by selecting their team and training them on company policies and operating procedures. They assign work schedules and ensure workers' customer skills and job performance meet company expectations. Being an effective listener attuned to a customer's experience is an essential skill. When customers take issue with an aspect of service, supervisors resolve the complaints, and, if necessary, take disciplinary action with employees. Personal service worker supervisors meet with managers for updates on policy changes, and may collaborate with colleagues and employees to develop events, new menus, or service programs. Some supervisors also sell services or products. Most supervisor positions require previous experience in the field, along with training in vocational schools, or an associate's degree.

Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Verify staff credentials, such as educational and certification requirements.

Participate in continuing education classes to maintain current knowledge of industry.

Develop staff service or retail goals and guide staff in goal achievement.

Establish spa budgets and financial goals.

Assess employee performance and suggest ways to improve work.

Schedule staff or supervise scheduling.

Plan or direct spa services and programs.

Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.

Direct facility maintenance or repair.

Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

Develop or implement marketing strategies.

Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others' actions.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation Actively looking for ways to help people.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.