Home Appliance Repairers

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Also known as:  Certified Appliance Service Technician, Electric Stove Installer, Gas Appliance Repairer, Gas Appliance Servicer, Home Appliance Installer, Stove Installer, Vacuum Cleaner Repair Person, Vacuum Cleaner Repairer, Washing Machine Installer, Washing Machine Repairer

ABOUT HOME APPLIANCE REPAIRER CAREERS

VIDEO TRANSCRIPT Expand
Ever have the washing machine or refrigerator break down? It can really disrupt a household - that's why dependable home appliance repairers are so important. They're the people we turn to in order to get broken appliances back up and running.

Some repairers work on small appliances like mic ...
rowaves and vacuum cleaners. Usually customers will bring these items into a service shop to be fixed. Others specialize in major appliances, like refrigerators, dishwashers, washers, and dryers. This work is usually done at a customer's home.

All repairers need to be good problem solvers. They must be able to read repair manuals and skilled in using a wide array of tools. A high school education is recommended for this job. Some employers also prefer to hire people with formal training in appliance repair and electronics.

Community colleges, trade schools, and even appliance manufacturers offer classes to give you the skills needed. Up to three years of on-the-job training may be needed to become skilled in all aspects of repair.

Repairers usually work with little or no supervision, so they must be good at dealing with customers. A large part of the job is being polite and offering service with a smile. As appliances become more and more sophisticated, the need for home appliance repairers will only increase.
SNAPSHOT Expand
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
Leadership
MED
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
Disassemble appliances so that problems can be diagnosed and repairs can be made.
Assemble new or reconditioned appliances.
Record maintenance and repair work performed on appliances.
Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
Bill customers for repair work, and collect payment.
Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
Clean and reinstall parts.
Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
MAIN ACTIVITIES Expand
Repairing and Maintaining Mechanical Equipment Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Physics Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
KEY ABILITIES Expand
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Near Vision The ability to see details at close range (within a few feet of the observer).
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
TOP SKILLS Expand
Repairing Repairing machines or systems using the needed tools.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Speaking Talking to others to convey information effectively.
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