Home Appliance Repairers

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Also known as:
Certified Appliance Service Technician, Electric Stove Installer, Gas Appliance Repairer, Gas Appliance Servicer, Home Appliance Installer, Stove Installer, Vacuum Cleaner Repair Person, Vacuum Cleaner Repairer, Washing Machine Installer, Washing Machine Repairer

ABOUT HOME APPLIANCE REPAIRER CAREERS
Video transcript

Ever have the washing machine or refrigerator break down? It can really disrupt a household - that's why dependable home appliance repairers are so important. They're the people we turn to in order to get broken appliances back up and running.

Some repairers work on small appliances like microwaves and vacuum cleaners. Usually customers will bring these items into a service shop to be fixed. Others specialize in major appliances, like refrigerators, dishwashers, washers, and dryers. This work is usually done at a customer's home.

All repairers need to be good problem solvers. They must be able to read repair manuals and skilled in using a wide array of tools. A high school education is recommended for this job. Some employers also prefer to hire people with formal training in appliance repair and electronics.

Community colleges, trade schools, and even appliance manufacturers offer classes to give you the skills needed. Up to three years of on-the-job training may be needed to become skilled in all aspects of repair.

Repairers usually work with little or no supervision, so they must be good at dealing with customers. A large part of the job is being polite and offering service with a smile. As appliances become more and more sophisticated, the need for home appliance repairers will only increase.

SNAPSHOT
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
MED
Daily tasks

Respond to emergency calls for problems such as gas leaks.

Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.

Install appliances such as refrigerators, washing machines, and stoves.

Clean and reinstall parts.

Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary.

Record maintenance and repair work performed on appliances.

Level washing machines and connect hoses to water pipes, using hand tools.

Set appliance thermostats, and check to ensure that they are functioning properly.

Service and repair domestic electrical or gas appliances, such as clothes washers, refrigerators, stoves, and dryers.

Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.

Level refrigerators, adjust doors, and connect water lines to water pipes for ice makers and water dispensers, using hand tools.

MAIN ACTIVITIES
Operating Vehicles, Mechanized Devices, or Equipment Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Handling and Moving Objects Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
TOP SKILLS
Repairing Repairing machines or systems using the needed tools.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Speaking Talking to others to convey information effectively.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.