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Also known as:
Certified Appliance Service Technician, Electric Stove Installer, Gas Appliance Repairer, Gas Appliance Servicer, Home Appliance Installer, Stove Installer, Vacuum Cleaner Repair Person, Vacuum Cleaner Repairer, Washing Machine Installer, Washing Machine Repairer
Ever have the washing machine or refrigerator break down? It can really disrupt a household - that's why dependable home appliance repairers are so important. They're the people we turn to in order to get broken appliances back up and running.
Some repairers work on small appliances like mic ...
rowaves and vacuum cleaners. Usually customers will bring these items into a service shop to be fixed. Others specialize in major appliances, like refrigerators, dishwashers, washers, and dryers. This work is usually done at a customer's home.
All repairers need to be good problem solvers. They must be able to read repair manuals and skilled in using a wide array of tools. A high school education is recommended for this job. Some employers also prefer to hire people with formal training in appliance repair and electronics.
Community colleges, trade schools, and even appliance manufacturers offer classes to give you the skills needed. Up to three years of on-the-job training may be needed to become skilled in all aspects of repair.
Repairers usually work with little or no supervision, so they must be good at dealing with customers. A large part of the job is being polite and offering service with a smile. As appliances become more and more sophisticated, the need for home appliance repairers will only increase.
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
Disassemble appliances so that problems can be diagnosed and repairs can be made.
Assemble new or reconditioned appliances.
Record maintenance and repair work performed on appliances.
Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
Bill customers for repair work, and collect payment.
Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
Repairing and Maintaining Mechanical Equipment
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Updating and Using Relevant Knowledge
Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Inspecting Equipment, Structures, or Material
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to communicate information and ideas in speaking so others will understand.
The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
The ability to see details at close range (within a few feet of the observer).
The ability to apply general rules to specific problems to produce answers that make sense.
Repairing machines or systems using the needed tools.
Determining causes of operating errors and deciding what to do about it.
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Quality Control Analysis
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Watching gauges, dials, or other indicators to make sure a machine is working properly.
Talking to others to convey information effectively.