Locker Room, Coatroom, and Dressing Room Attendants

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Also known as:
Athletic Equipment Manager, Bathhouse Attendant, Checkroom Attendant, Cloak Room Attendant, Coat Checker, Ladies Locker Room Attendant, Locker Room Attendant, Locker Room Manager, Locker Room Supervisor, Washroom Attendant

Video transcript

Certain situations require that we change or temporarily store our street clothes while away from home. That's why we need locker room, coatroom, and dressing room attendants.

Locker room attendants perform varied tasks in athletic facilities. They assign lockers and rent footwear and other gear. They answer members' questions and explain how equipment is used. They're often responsible for cleaning and maintaining the locker room, including restocking supplies.

Coatroom attendants are found in many dining establishments. In addition to checking coats, attendants often need to check packages and other items that customers don't want to be burdened with at the table. Keeping everything properly ordered requires simple organizational skills. Coatrooms are often small, cramped spaces.

The work tends to be seasonal and it can be stressful. Customers can be demanding and impatient. A pleasant demeanor is a must because a large part of a coatroom attendant's income depends on tips.

Dressing room attendants work in clothing stores, assisting shoppers. They assign and escort customers to dressing rooms, so they must be friendly and courteous. Attendants keep track of store items taken into the fitting room, to help prevent shoplifting, so they must also be careful observers.

While no formal education is required , a high school diploma is a plus for these positions. Training is given on the job. These attendants are on duty whenever their workplaces are open, frequently on weekends, evenings, and holidays. While the pay may be low, you might want to check out this occupation for flexible part-time work.

Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
Physical demands
Daily tasks

Refer guest problems or complaints to supervisors.

Clean facilities such as floors or locker rooms.

Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.

Check supplies to ensure adequate availability, and order new supplies when necessary.

Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.

Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.

Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination Adjusting actions in relation to others' actions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Negotiation Bringing others together and trying to reconcile differences.