Locker Room, Coatroom, and Dressing Room Attendants
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Certain situations require that we change or temporarily store our street clothes while away from home. That's why we need locker room, coatroom, and dressing room attendants.
Locker room attendants perform varied tasks in athletic facilities. They assign lockers and rent footwear and other ...
gear. They answer members' questions and explain how equipment is used. They're often responsible for cleaning and maintaining the locker room, including restocking supplies.
Coatroom attendants are found in many dining establishments. In addition to checking coats, attendants often need to check packages and other items that customers don't want to be burdened with at the table. Keeping everything properly ordered requires simple organizational skills. Coatrooms are often small, cramped spaces.
The work tends to be seasonal and it can be stressful. Customers can be demanding and impatient. A pleasant demeanor is a must because a large part of a coatroom attendant's income depends on tips.
Dressing room attendants work in clothing stores, assisting shoppers. They assign and escort customers to dressing rooms, so they must be friendly and courteous. Attendants keep track of store items taken into the fitting room, to help prevent shoplifting, so they must also be careful observers.
While no formal education is required , a high school diploma is a plus for these positions. Training is given on the job. These attendants are on duty whenever their workplaces are open, frequently on weekends, evenings, and holidays. While the pay may be low, you might want to check out this occupation for flexible part-time work.
SNAPSHOT
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Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Leadership
HIGH
Critical decision making
LOW
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
LOW
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS
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Refer guest problems or complaints to supervisors.
Clean facilities such as floors and locker rooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
Check supplies to ensure adequate availability, and order new supplies when necessary.
Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
MAIN ACTIVITIES
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Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People
Assessing the value, importance, or quality of things or people.
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
AREAS OF KNOWLEDGE
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Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
KEY ABILITIES
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Speech Recognition
The ability to identify and understand the speech of another person.
Speech Clarity
The ability to speak clearly so others can understand you.
Oral Comprehension
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
The ability to communicate information and ideas in speaking so others will understand.
Trunk Strength
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Near Vision
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
The ability to read and understand information and ideas presented in writing.
TOP SKILLS
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Speaking
Talking to others to convey information effectively.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination
Adjusting actions in relation to others' actions.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Negotiation
Bringing others together and trying to reconcile differences.
