Locker Room, Coatroom, and Dressing Room Attendants

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Also known as:  Athletic Equipment Manager, Bathhouse Attendant, Checkroom Attendant, Cloak Room Attendant, Coat Checker, Ladies Locker Room Attendant, Locker Room Attendant, Locker Room Manager, Locker Room Supervisor, Washroom Attendant

ABOUT LOCKER ROOM, COATROOM, OR DRESSING ROOM ATTENDANT CAREERS

VIDEO TRANSCRIPT Expand
Certain situations require that we change or temporarily store our street clothes while away from home. That's why we need locker room, coatroom, and dressing room attendants.

Locker room attendants perform varied tasks in athletic facilities. They assign lockers and rent footwear and other ...
gear. They answer members' questions and explain how equipment is used. They're often responsible for cleaning and maintaining the locker room, including restocking supplies.

Coatroom attendants are found in many dining establishments. In addition to checking coats, attendants often need to check packages and other items that customers don't want to be burdened with at the table. Keeping everything properly ordered requires simple organizational skills. Coatrooms are often small, cramped spaces.

The work tends to be seasonal and it can be stressful. Customers can be demanding and impatient. A pleasant demeanor is a must because a large part of a coatroom attendant's income depends on tips.

Dressing room attendants work in clothing stores, assisting shoppers. They assign and escort customers to dressing rooms, so they must be friendly and courteous. Attendants keep track of store items taken into the fitting room, to help prevent shoplifting, so they must also be careful observers.

While no formal education is required , a high school diploma is a plus for these positions. Training is given on the job. These attendants are on duty whenever their workplaces are open, frequently on weekends, evenings, and holidays. While the pay may be low, you might want to check out this occupation for flexible part-time work.
SNAPSHOT Expand
Provide personal items to patrons or customers in locker rooms, dressing rooms, or coatrooms.
Leadership
HIGH
Critical decision making
LOW
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
LOW
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Refer guest problems or complaints to supervisors.
Clean facilities such as floors and locker rooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
Check supplies to ensure adequate availability, and order new supplies when necessary.
Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
MAIN ACTIVITIES Expand
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
Performing General Physical Activities Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
KEY ABILITIES Expand
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Near Vision The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension The ability to read and understand information and ideas presented in writing.
TOP SKILLS Expand
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination Adjusting actions in relation to others' actions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Negotiation Bringing others together and trying to reconcile differences.
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