Shampooers

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Also known as:
Scalp Treatment Specialist, Shampoo Assistant, Shampoo Technician, Shampooer

ABOUT SHAMPOOER CAREERS
Video transcript

A little luxury millions of people indulge in every week is having a shampoo in a barbershop, nursing home, or beauty salon. Providing this service is the work of a shampooer. In small barbershops and beauty salons, the cosmetologist or barber might shampoo and treat their customer's hair in preparation for styling, but in larger barber and beauty businesses, including those in hotels and department stores, this is a separate position with entry-level pay.

Shampooers are often also expected to sweep cut hair from the floor and serve coffee to customers. Often, the person shampooing hair is in training to be a cosmetologist or barber. It's a good way to observe how to work with customer. As most states license barbers and cosmetologists, however, it's not possible to move from being a shampooer to a hairstyling position without also getting the specific education required.

Language skills are relatively unimportant for a shampooer, whose communication is mainly through his or her fingertips. But you must feel comfortable touching strangers in a personal way while not getting overly friendly. Often, the shampooer is singled out for a tip in recognition of providing this pleasurable and intimate experience.

SNAPSHOT
Shampoo and rinse customers' hair.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
LOW
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Advise patrons with chronic or potentially contagious scalp conditions to seek medical treatment.

Treat scalp conditions and hair loss, using specialized lotions, shampoos, or equipment such as infrared lamps or vibrating equipment.

Massage, shampoo, and condition patron's hair and scalp to clean them and remove excess oil.

MAIN ACTIVITIES
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Chemistry Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
TOP SKILLS
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation Actively looking for ways to help people.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Coordination Adjusting actions in relation to others' actions.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management Managing one's own time and the time of others.