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Also known as:
Dental Secretary, Hospital Secretary, Psychiatric Secretary
Medical secretaries serve as administrative assistants in hospitals, clinics, insurance companies, and in doctors' and dentists' offices. In addition to being familiar with all the standard secretarial tools, medical secretaries must be comfortable with the special terminology of medicine and pharma ...
They must also be familiar with the billing procedures required by insurance companies and government programs like Medicare, as well as know what forms hospitals and labs require and how to complete them.
Medical records management may also be part of the job, as may medical transcription, ordering medical supplies, as making sure that an office library has the latest medical journals and publications.
The necessary training for this job is widely available. Technical schools typically award a certificate on the completion of a certain number of semester hours. Community and junior colleges offer more thorough two-year programs, leading to an associate's degree.
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Complete insurance or other claim forms.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
Maintain medical records, technical library, or correspondence files.
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
Transmit correspondence or medical records by mail, e-mail, or fax.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Receive and route messages or documents, such as laboratory results, to appropriate staff.
Answer telephones and direct calls to appropriate staff.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing Administrative Activities
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Medicine and Dentistry
Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
The ability to communicate information and ideas in speaking so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to communicate information and ideas in writing so others will understand.
The ability to see details at close range (within a few feet of the observer).
The ability to concentrate on a task over a period of time without being distracted.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Actively looking for ways to help people.
Understanding written sentences and paragraphs in work related documents.
Adjusting actions in relation to others' actions.
Communicating effectively in writing as appropriate for the needs of the audience.
Being aware of others' reactions and understanding why they react as they do.
Managing one's own time and the time of others.
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