Also known as:
Billing Clerk, Invoice Clerk, Invoice Control Clerk, Patient Account Representative, Posting Clerk, Statement Clerk, Statement Distribution Clerk, Statement Processor
SNAPSHOT
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Prepare and distribute bank statements to customers, answer inquiries, and reconcile discrepancies in records and accounts.
| Leadership |
MED
|
| Critical decision making |
HIGH
|
| Level of responsibilities |
LOW
|
| Job challenge and pressure to meet deadlines |
HIGH
|
| Dealing and handling conflict |
LOW
|
| Competition for this position |
LOW
|
| Communication with others |
HIGH
|
| Work closely with team members, clients etc. |
MED
|
| Comfort of the work setting |
HIGH
|
| Exposure to extreme environmental conditions |
LOW
|
| Exposure to job hazards |
LOW
|
| Physical demands |
LOW
|
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MAIN ACTIVITIES
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| Getting Information |
Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Processing Information |
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| Interacting With Computers |
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| Organizing, Planning, and Prioritizing Work |
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| Performing Administrative Activities |
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| Updating and Using Relevant Knowledge |
Keeping up-to-date technically and applying new knowledge to your job. |
| Communicating with Supervisors, Peers, or Subordinates |
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Evaluating Information to Determine Compliance with Standards |
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
AREAS OF KNOWLEDGE
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| English Language |
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| Clerical |
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| Mathematics |
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
| Economics and Accounting |
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. |
| Administration and Management |
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| Personnel and Human Resources |
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| Customer and Personal Service |
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| Computers and Electronics |
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. |
KEY ABILITIES
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| Oral Comprehension |
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Problem Sensitivity |
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Near Vision |
The ability to see details at close range (within a few feet of the observer). |
| Speech Clarity |
The ability to speak clearly so others can understand you. |
| Information Ordering |
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| Speech Recognition |
The ability to identify and understand the speech of another person. |
| Oral Expression |
The ability to communicate information and ideas in speaking so others will understand. |
| Written Comprehension |
The ability to read and understand information and ideas presented in writing. |
TOP SKILLS
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| Active Listening |
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Reading Comprehension |
Understanding written sentences and paragraphs in work related documents. |
| Time Management |
Managing one's own time and the time of others. |
| Speaking |
Talking to others to convey information effectively. |
| Critical Thinking |
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Complex Problem Solving |
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. |
| Active Learning |
Understanding the implications of new information for both current and future problem-solving and decision-making. |
| Writing |
Communicating effectively in writing as appropriate for the needs of the audience. |
