Nonrestaurant Food Servers

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Also known as:
Boat Hop, Hospital Food Service Worker, Room Service Food Server

SNAPSHOT

Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.

Leadership	HIGH
Critical decision making	HIGH
Level of responsibilities	HIGH
Job challenge and pressure to meet deadlines	HIGH
Dealing and handling conflict	LOW

Competition for this position	HIGH
Communication with others	HIGH
Work closely with team members, clients etc.	HIGH
Comfort of the work setting	HIGH
Exposure to extreme environmental conditions	LOW
Exposure to job hazards	LOW
Physical demands	HIGH

Daily tasks

Record amounts and types of special food items served to customers.

Stock service stations with items, such as ice, napkins, or straws.

Carry food, silverware, or linen on trays or use carts to carry trays.

Determine where patients or patrons would like to eat their meals and help them get situated.

Prepare food items, such as sandwiches, salads, soups, or beverages.

Remove trays and stack dishes for return to kitchen after meals are finished.

Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

Take food orders and relay orders to kitchens or serving counters so they can be filled.

Monitor food preparation or serving techniques to ensure that proper procedures are followed.

Examine trays to ensure that they contain required items.

Place food servings on plates or trays according to orders or instructions.

MAIN ACTIVITIES

Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

Performing General Physical Activities	Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.

Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Handling and Moving Objects	Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Assisting and Caring for Others	Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.

AREAS OF KNOWLEDGE

English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production	Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Education and Training	Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Public Safety and Security	Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Psychology	Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

TOP SKILLS

Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking	Talking to others to convey information effectively.
Service Orientation	Actively looking for ways to help people.

Coordination	Adjusting actions in relation to others' actions.

Reading Comprehension	Understanding written sentences and paragraphs in work related documents.

Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.

Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management	Managing one's own time and the time of others.