Telecommunications Equipment Installers and Repairers, Except Line Installers

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Also known as:  Communications Equipment Installer, Fiber Optic Central Office Installer, Headend Technician, Private Branch Exchange (PBX ) Installer and Repairer, Switchboard Wirer, Telecommunications Switch Technician
SNAPSHOT Expand
Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
LOW
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
MED
Exposure to job hazards
LOW
Physical demands
MED
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DAILY TASKS Expand
Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
Test connections to ensure that power supplies are adequate and that communications links function.
Remove and replace plug-in circuit equipment.
Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances in order to determine communication equipment requirements and procedures.
Note differences in wire and cable colors so that work can be performed correctly.
Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
Inspect equipment on a regular basis in order to ensure proper functioning.
MAIN ACTIVITIES Expand
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Repairing and Maintaining Electronic Equipment Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
AREAS OF KNOWLEDGE Expand
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
KEY ABILITIES Expand
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision The ability to see details at close range (within a few feet of the observer).
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
TOP SKILLS Expand
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Repairing Repairing machines or systems using the needed tools.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.