Telecommunications Equipment Installers and Repairers, Except Line Installers

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Also known as:
Communications Equipment Installer, Fiber Optic Central Office Installer, Headend Technician, Private Branch Exchange (PBX ) Installer and Repairer, Switchboard Wirer, Telecommunications Switch Technician

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SNAPSHOT

Install, set up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.

Leadership	HIGH
Critical decision making	HIGH
Level of responsibilities	LOW
Job challenge and pressure to meet deadlines	HIGH
Dealing and handling conflict	LOW

Competition for this position	MED
Communication with others	HIGH
Work closely with team members, clients etc.	HIGH
Comfort of the work setting	HIGH
Exposure to extreme environmental conditions	HIGH
Exposure to job hazards	LOW
Physical demands	LOW

Daily tasks

Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances to determine communication equipment requirements and procedures.

Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.

Dig holes or trenches as necessary for equipment installation and access.

Remove and replace plug-in circuit equipment.

Adjust or modify equipment to enhance equipment performance or to respond to customer requests.

Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.

Remove and remake connections to change circuit layouts, following work orders or diagrams.

Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.

Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.

Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.

Note differences in wire and cable colors so that work can be performed correctly.

MAIN ACTIVITIES

Interacting With Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.

Operating Vehicles, Mechanized Devices, or Equipment	Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.

Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.

Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.

AREAS OF KNOWLEDGE

Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Telecommunications	Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Computers and Electronics	Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Public Safety and Security	Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Mechanical	Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Engineering and Technology	Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

TOP SKILLS

Repairing	Repairing machines or systems using the needed tools.
Troubleshooting	Determining causes of operating errors and deciding what to do about it.
Quality Control Analysis	Conducting tests and inspections of products, services, or processes to evaluate quality or performance.

Operation Monitoring	Watching gauges, dials, or other indicators to make sure a machine is working properly.

Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Equipment Maintenance	Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.

Reading Comprehension	Understanding written sentences and paragraphs in work related documents.