Computer, Automated Teller, and Office Machine Repairers

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Also known as:
ATM Servicer, Cash Register Servicer, Computer Repair Technician, Computer Repairer, Computer Service Technician, Copier Technician, Copying Machine Repairer, Data Processing Equipment Repairer, Photocopying Equipment Repairer, Printer Repair Technician

SNAPSHOT
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Fill machines with toners, inks, or other duplicating fluids.

Assemble machines according to specifications, using hand or power tools and measuring devices.

Analyze equipment performance records to assess equipment functioning.

Lay cable and hook up electrical connections between machines, power sources, and phone lines.

Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.

Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.

Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.

Travel to customers' stores or offices to service machines or to provide emergency repair service.

Maintain parts inventories and order any additional parts needed for repairs.

Test new systems to ensure that they are in working order.

Operate machines to test functioning of parts or mechanisms.

MAIN ACTIVITIES
Repairing and Maintaining Electronic Equipment Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Repairing and Maintaining Mechanical Equipment Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
AREAS OF KNOWLEDGE
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing Repairing machines or systems using the needed tools.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Time Management Managing one's own time and the time of others.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Speaking Talking to others to convey information effectively.