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Also known as:
Cash Register Operator, Check Out Cashier, Fare Collector, Grocery Checker, Hotel Dining Room Cashier, Snack Bar Cashier, Toll Booth Operator, Toll Collector
See all Marketing, Sales and Service Careers.
Cashiers play an important role in helping businesses run smoothly and efficiently by being responsible for the sale of store merchandise. To be considered for this kind of job, an applicant must be trustworthy, since employers place tremendous faith in cashiers to safeguard the business's money. A cahier must also be courteous and efficient.
Duties may include weighing produce and bulk foods, receiving money, totaling bills, and returning any change, filling out charge forms, and giving receipts. After a purchase has been made, cashiers often wrap or bag the purchase. They may also handle returns and exchanges. All of these duties require patience and respect for customers, as cashiers are often the only direct contact between the store and the customer.
Advancement opportunities for cashiers vary. For those working part-time, promotion may be to a full-time position. Others may advance to head cashier or cash office clerk. Most important, this career offers a good opportunity to learn an employer's business, and can serve as a stepping stone to a more responsible position.
|Critical decision making||
|Level of responsibilities||
|Job challenge and pressure to meet deadlines||
|Dealing and handling conflict||
|Competition for this position||
|Communication with others||
|Work closely with team members, clients etc.||
|Comfort of the work setting||
|Exposure to extreme environmental conditions||
|Exposure to job hazards||
Greet customers entering establishments.
Offer customers carry-out service at the completion of transactions.
Issue receipts, refunds, credits, or change due to customers.
Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
Assist customers by providing information and resolving their complaints.
Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Answer customers' questions, and provide information on procedures or policies.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
Help customers find the location of products.
|Performing for or Working Directly with the Public||Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.|
|Identifying Objects, Actions, and Events||Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.|
|Getting Information||Observing, receiving, and otherwise obtaining information from all relevant sources.|
|Communicating with Supervisors, Peers, or Subordinates||Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.|
|Establishing and Maintaining Interpersonal Relationships||Developing constructive and cooperative working relationships with others, and maintaining them over time.|
|Updating and Using Relevant Knowledge||Keeping up-to-date technically and applying new knowledge to your job.|
|Communicating with Persons Outside Organization||Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.|
|Training and Teaching Others||Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.|
|Customer and Personal Service||Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.|
|Mathematics||Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.|
|Administration and Management||Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.|
|Clerical||Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.|
|Sales and Marketing||Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.|
|English Language||Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.|
|Personnel and Human Resources||Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.|
|Computers and Electronics||Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.|
|Service Orientation||Actively looking for ways to help people.|
|Active Listening||Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.|
|Speaking||Talking to others to convey information effectively.|
|Social Perceptiveness||Being aware of others' reactions and understanding why they react as they do.|
|Mathematics||Using mathematics to solve problems.|
|Coordination||Adjusting actions in relation to others' actions.|
|Monitoring||Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.|
|Critical Thinking||Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.|