First-Line Supervisors of Housekeeping and Janitorial Workers

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Also known as:
Building Cleaning Supervisor, Cleaning Staff Supervisor, Custodial Supervisor, Head Custodian, Head School Custodian, Janitor Supervisor, Maid Supervisor, Maintenance and Custodian Supervisor

SNAPSHOT
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
MED
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.

Direct activities for stopping the spread of infections in facilities, such as hospitals.

Select and order or purchase new equipment, supplies, or furnishings.

Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.

Recommend changes that could improve service and increase operational efficiency.

Instruct staff in work policies and procedures, and the use and maintenance of equipment.

Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.

Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.

Confer with staff to resolve performance and personnel problems, and to discuss company policies.

Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.

Establish and implement operational standards and procedures for the departments supervised.

MAIN ACTIVITIES
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Assisting and Caring for Others Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
TOP SKILLS
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Time Management Managing one's own time and the time of others.
Coordination Adjusting actions in relation to others' actions.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking Talking to others to convey information effectively.
Instructing Teaching others how to do something.
Service Orientation Actively looking for ways to help people.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.