Social and Community Service Managers

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Also known as:
Child Welfare Director, Community Service Director, Community Service Organization Director, Family Service Center Director, Neighborhood Service Center Director, Social Service Director, Social Services Director, Youth Program Director

SNAPSHOT
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Recruit, interview, and hire or sign up volunteers and staff.

Speak to community groups to explain and interpret agency purposes, programs, and policies.

Research and analyze member or community needs to determine program directions and goals.

Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.

Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.

Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.

Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.

Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.

Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.

Implement and evaluate staff, volunteer, or community training programs.

Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.

MAIN ACTIVITIES
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
AREAS OF KNOWLEDGE
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
TOP SKILLS
Service Orientation Actively looking for ways to help people.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination Adjusting actions in relation to others' actions.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.