The U.S. Postal Service handles more mail than any other postal service in the world. That makes the typical post office a very busy place. Making sure that everything is operating properly is the responsibility of postmasters and superintendents. These senior managers oversee all aspects of the pos ...
t office, from the mechanical systems that move the mail to the personnel that comprise the staff. This is a career that requires solid business, management, and interpersonal skills.
Part of the job is hiring and training employees, as well as evaluating their performance. Dealing with customer complaints calls for a friendly, even-natured disposition comfortable with problem-solving. Critical thinking is also important.
Postmasters and superintendents purchase equipment and supplies and prepare reports. Many work their way up through the government postal service. A high school diploma is necessary to enter at the ground level. Additional training can be learned on the job. Hours are regular, but the postmaster may have to be flexible during high-volume seasons.
The post office is an indispensable link in our chain of communication. Post masters and mail superintendents help ensure that neither rain, nor snow, nor gloom of night will stop the U.S. mail.
Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Hire and train employees, and evaluate their performance.
Negotiate labor disputes.
Prepare employee work schedules.
Prepare and submit detailed and summary reports of post office activities to designated supervisors.
Resolve customer complaints.
Organize and supervise activities such as the processing of incoming and outgoing mail.
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Guiding, Directing, and Motivating Subordinates
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
AREAS OF KNOWLEDGE
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to communicate information and ideas in speaking so others will understand.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
The ability to read and understand information and ideas presented in writing.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to identify and understand the speech of another person.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Talking to others to convey information effectively.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Managing one's own time and the time of others.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Adjusting actions in relation to others' actions.
Being aware of others' reactions and understanding why they react as they do.
Management of Personnel Resources
Motivating, developing, and directing people as they work, identifying the best people for the job.
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