Postmasters and Mail Superintendents

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Also known as:
Postal Supervisor, Postmaster

ABOUT POSTMASTER AND MAIL SUPERINTENDENT CAREERS
Video transcript

The U.S. Postal Service handles more mail than any other postal service in the world. That makes the typical post office a very busy place. Making sure that everything is operating properly is the responsibility of postmasters and superintendents. These senior managers oversee all aspects of the post office, from the mechanical systems that move the mail to the personnel that comprise the staff. This is a career that requires solid business, management, and interpersonal skills.

Part of the job is hiring and training employees, as well as evaluating their performance. Dealing with customer complaints calls for a friendly, even-natured disposition comfortable with problem-solving. Critical thinking is also important.

Postmasters and superintendents purchase equipment and supplies and prepare reports. Many work their way up through the government postal service. A high school diploma is necessary to enter at the ground level. Additional training can be learned on the job. Hours are regular, but the postmaster may have to be flexible during high-volume seasons.

The post office is an indispensable link in our chain of communication. Post masters and mail superintendents help ensure that neither rain, nor snow, nor gloom of night will stop the U.S. mail.

SNAPSHOT
Plan, direct, or coordinate operational, administrative, management, and support services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
HIGH
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Negotiate labor disputes.

Hire and train employees, and evaluate their performance.

Resolve customer complaints.

Monitor employees' work schedules and attendance for payroll purposes.

Organize and supervise activities, such as the processing of incoming and outgoing mail.

Prepare employee work schedules.

Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.

Prepare and submit detailed and summary reports of post office activities to designated supervisors.

MAIN ACTIVITIES
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
AREAS OF KNOWLEDGE
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Time Management Managing one's own time and the time of others.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Coordination Adjusting actions in relation to others' actions.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.