First-Line Supervisors of Mechanics, Installers, and Repairers

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Also known as:
Automobile Body Repair Supervisor, Body Shop Supervisor, Electronic Maintenance Supervisor, Fleet Maintenance Supervisor, Heating, Ventilation, and Air Conditioning Supervisor, Oil Field Equipment Mechanic Supervisor, Railroad Car Repair Supervisor, Repair Department Supervisor

SNAPSHOT
Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Investigate accidents or injuries and prepare reports of findings.

Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.

Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.

Monitor employees' work levels and review work performance.

Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.

Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.

Compute estimates and actual costs of factors such as materials, labor, or outside contractors.

Develop, implement, or evaluate maintenance policies and procedures.

Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.

Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.

Meet with vendors or suppliers to discuss products used in repair work.

MAIN ACTIVITIES
Inspecting Equipment, Structures, or Material Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
AREAS OF KNOWLEDGE
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
TOP SKILLS
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management Managing one's own time and the time of others.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others' actions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.