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Also known as:
Department Store General Manager, General Manager, General Superintendent, Manufacturing Operations Manager, Operations Manager, Radio Station Manager, Television Station Manager
Chief executive and general managers are at or near the top of the chain of command; and while they may ultimately report to a board of directors or the stockholders, they have a great deal of power within their organizations. With power comes a tremendous amount of responsibility.
People in ...
these positions are expected to provide both a vision of the future and the leadership to achieve it. If they succeed, they may be richly rewarded. But if they fail, they often lose their jobs. People become top executives by working their way up, either in a single company or by holding jobs of ever-increasing responsibilities in a variety of firms.
Like politicians preparing to run for office years in advance, it is not uncommon for individuals to begin grooming themselves for positions while still in college. Not everyone can handle the pressure and the high-risk/high-reward nature of these positions. But those who can, usually find their jobs to be among the most satisfying in the business world.
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Oversee activities directly related to making products or providing services.
Manage staff, preparing work schedules and assigning specific duties.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Coordinating the Work and Activities of Others
Getting members of a group to work together to accomplish tasks.
Scheduling Work and Activities
Scheduling events, programs, and activities, as well as the work of others.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Selling or Influencing Others
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
AREAS OF KNOWLEDGE
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to communicate information and ideas in writing so others will understand.
The ability to read and understand information and ideas presented in writing.
The ability to speak clearly so others can understand you.
The ability to apply general rules to specific problems to produce answers that make sense.
The ability to identify and understand the speech of another person.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Adjusting actions in relation to others' actions.
Being aware of others' reactions and understanding why they react as they do.
Understanding the implications of new information for both current and future problem-solving and decision-making.