General and Operations Managers

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Also known as:  Department Store General Manager, General Manager, General Superintendent, Manufacturing Operations Manager, Operations Manager, Radio Station Manager, Television Station Manager

ABOUT GENERAL OR OPERATIONS MANAGER CAREERS

VIDEO TRANSCRIPT Expand
Chief executive and general managers are at or near the top of the chain of command; and while they may ultimately report to a board of directors or the stockholders, they have a great deal of power within their organizations. With power comes a tremendous amount of responsibility.

People in ...
these positions are expected to provide both a vision of the future and the leadership to achieve it. If they succeed, they may be richly rewarded. But if they fail, they often lose their jobs. People become top executives by working their way up, either in a single company or by holding jobs of ever-increasing responsibilities in a variety of firms.

Like politicians preparing to run for office years in advance, it is not uncommon for individuals to begin grooming themselves for positions while still in college. Not everyone can handle the pressure and the high-risk/high-reward nature of these positions. But those who can, usually find their jobs to be among the most satisfying in the business world.
SNAPSHOT Expand
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Leadership
HIGH
Critical decision making
HIGH
Level of responsibilities
HIGH
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
HIGH
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS Expand
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Oversee activities directly related to making products or providing services.
Manage staff, preparing work schedules and assigning specific duties.
MAIN ACTIVITIES Expand
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Monitoring and Controlling Resources Monitoring and controlling resources and overseeing the spending of money.
Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
AREAS OF KNOWLEDGE Expand
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
KEY ABILITIES Expand
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Speech Clarity The ability to speak clearly so others can understand you.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Speech Recognition The ability to identify and understand the speech of another person.
TOP SKILLS Expand
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination Adjusting actions in relation to others' actions.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
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