Recruiter.com helps professionals in first-line supervisor of personal service worker careers find better opportunities across all specialties and locations.
Also known as:
Animal Trainer Supervisor, Caddy Master, Head Butler, Recreation Attendant Supervisor
SNAPSHOT
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Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.
Leadership |
HIGH
|
Critical decision making |
HIGH
|
Level of responsibilities |
HIGH
|
Job challenge and pressure to meet deadlines |
MED
|
Dealing and handling conflict |
HIGH
|
Competition for this position |
LOW
|
Communication with others |
HIGH
|
Work closely with team members, clients etc. |
HIGH
|
Comfort of the work setting |
HIGH
|
Exposure to extreme environmental conditions |
LOW
|
Exposure to job hazards |
LOW
|
Physical demands |
LOW
|
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DAILY TASKS
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Participate in continuing education to stay abreast of industry trends and developments. |
Take disciplinary action to address performance problems. |
Apply customer/guest feedback to service improvement efforts. |
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications. |
Resolve customer complaints regarding worker performance or services rendered. |
Requisition necessary supplies, equipment, or services. |
Train workers in proper operational procedures and functions and explain company policies. |
Meet with managers or other supervisors to stay informed of changes affecting operations. |
Furnish customers with information on events or activities. |
Analyze and record personnel or operational data and write related activity reports. |
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance. |
MAIN ACTIVITIES
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Performing for or Working Directly with the Public |
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
Making Decisions and Solving Problems |
Analyzing information and evaluating results to choose the best solution and solve problems. |
Getting Information |
Observing, receiving, and otherwise obtaining information from all relevant sources. |
Scheduling Work and Activities |
Scheduling events, programs, and activities, as well as the work of others. |
Monitor Processes, Materials, or Surroundings |
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
Communicating with Supervisors, Peers, or Subordinates |
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
Organizing, Planning, and Prioritizing Work |
Developing specific goals and plans to prioritize, organize, and accomplish your work. |
Thinking Creatively |
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions. |
AREAS OF KNOWLEDGE
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Administration and Management |
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
English Language |
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
Education and Training |
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
Customer and Personal Service |
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
Psychology |
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
Therapy and Counseling |
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance. |
Public Safety and Security |
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
Personnel and Human Resources |
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
KEY ABILITIES
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Oral Expression |
The ability to communicate information and ideas in speaking so others will understand. |
Oral Comprehension |
The ability to listen to and understand information and ideas presented through spoken words and sentences. |
Problem Sensitivity |
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
Speech Clarity |
The ability to speak clearly so others can understand you. |
Speech Recognition |
The ability to identify and understand the speech of another person. |
Written Comprehension |
The ability to read and understand information and ideas presented in writing. |
Written Expression |
The ability to communicate information and ideas in writing so others will understand. |
Deductive Reasoning |
The ability to apply general rules to specific problems to produce answers that make sense. |
TOP SKILLS
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Social Perceptiveness |
Being aware of others' reactions and understanding why they react as they do. |
Active Listening |
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
Critical Thinking |
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
Speaking |
Talking to others to convey information effectively. |
Coordination |
Adjusting actions in relation to others' actions. |
Service Orientation |
Actively looking for ways to help people. |
Time Management |
Managing one's own time and the time of others. |
Management of Personnel Resources |
Motivating, developing, and directing people as they work, identifying the best people for the job. |