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Also known as:
Bingo Manager, Casino Manager, Gaming Department Head, Gaming Director, Gaming Manager, Slot Operations Director, Slots Manager, Table Games Manager
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There's a lot going on in a busy casino. Strict laws and smart business practices require close supervision of every aspect of a gambling establishment. Casino and gaming managers supervise the supervisors. The manager decides what kinds of gambling will be offered at the casino, and how the games will be operated in accordance with gaming laws.
When complaints or questions arise, the manager is the judge of whether house rules and policies are being interpreted correctly. The manager also runs the business side of the casino, reviewing operational expenses and receipts, approving payments, and authorizing maintenance and improvements.
To accomplish all these tasks, the manager must hire people who can be entrusted with responsibilities. To be a good manager, you must be able to delegate.
Most casino managers have formal business training in a career school or college. Experience in the industry is also important. Many managers work their way up the ranks. When it comes to managing a casino, very little is left to chance.
|Critical decision making|| |
|Level of responsibilities|| |
|Job challenge and pressure to meet deadlines|| |
|Dealing and handling conflict|| |
|Competition for this position|| |
|Communication with others|| |
|Work closely with team members, clients etc.|| |
|Comfort of the work setting|| |
|Exposure to extreme environmental conditions|| |
|Exposure to job hazards|| |
|Physical demands|| |
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Set and maintain a bank and table limit for each game.
Interview and hire workers.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Track supplies of money to tables and perform any required paperwork.
Train new workers or evaluate their performance.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Prepare work schedules and station arrangements and keep attendance records.
Resolve customer complaints regarding problems, such as payout errors.
|Communicating with Supervisors, Peers, or Subordinates||Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.|
|Making Decisions and Solving Problems||Analyzing information and evaluating results to choose the best solution and solve problems.|
|Coaching and Developing Others||Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.|
|Guiding, Directing, and Motivating Subordinates||Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.|
|Interacting With Computers||Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.|
|Evaluating Information to Determine Compliance with Standards||Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.|
|Getting Information||Observing, receiving, and otherwise obtaining information from all relevant sources.|
|Performing for or Working Directly with the Public||Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.|
|Customer and Personal Service||Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.|
|Administration and Management||Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.|
|Mathematics||Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.|
|English Language||Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.|
|Computers and Electronics||Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.|
|Clerical||Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.|
|Law and Government||Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.|
|Public Safety and Security||Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.|
|Management of Personnel Resources||Motivating, developing, and directing people as they work, identifying the best people for the job.|
|Speaking||Talking to others to convey information effectively.|
|Coordination||Adjusting actions in relation to others' actions.|
|Critical Thinking||Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.|
|Social Perceptiveness||Being aware of others' reactions and understanding why they react as they do.|
|Monitoring||Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.|
|Active Listening||Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.|
|Time Management||Managing one's own time and the time of others.|