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Also known as:
Admitting Interviewer, Census Clerk, Census Taker, Field Enumerator, Market Research Interviewer, Outpatient Interviewing Clerk, Survey Interviewer, Telephone Interviewer
Whether making products or making laws, businesses, organizations, and governments all require up to date information about the people they serve. They often rely on professional interviewers to get the information. Interviewers usually work by asking a set of prepared questions and then carefully r ...
ecording the responses. They look for lifestyle information about spending, habits, political prefrences, and the like.
Interviewers need to be good listeners. They also need to be cautious not to influence answers one way or another. Interviewers also work in doctors' offices and health care facilities. Before beginning any treatment, it's necessary to have accurate information detailing the patient's medical history and health coverage.
Being able to work well with people is essential for this career. You need to be pleasant and tactful, even after hours of sitting or standing. Also important is a talent for organization. Part of the job may entail compiling and sorting the data collected. The workplace is usually an office setting. Positions can be part-time or full-time, day, evening, and weekends. Experienced interviewers are more likely to choose their schedules and may move into supervisory roles.
Employers require at least a high school diploma or its equivalent and often put a premium on speaking a second language. Without the contribution of interviewers, may important decisions would be based on incomplete or inaccurate information.
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Identify and report problems in obtaining valid data.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Persons Outside Organization
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to communicate information and ideas in writing so others will understand.
The ability to see details at close range (within a few feet of the observer).
The ability to read and understand information and ideas presented in writing.
The ability to concentrate on a task over a period of time without being distracted.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Communicating effectively in writing as appropriate for the needs of the audience.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.