Interviewers, Except Eligibility and Loan

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Also known as:  Admitting Interviewer, Census Clerk, Census Taker, Field Enumerator, Market Research Interviewer, Outpatient Interviewing Clerk, Survey Interviewer, Telephone Interviewer

ABOUT INTERVIEWER CAREERS

VIDEO TRANSCRIPT Expand
Whether making products or making laws, businesses, organizations, and governments all require up to date information about the people they serve. They often rely on professional interviewers to get the information. Interviewers usually work by asking a set of prepared questions and then carefully r ...
ecording the responses. They look for lifestyle information about spending, habits, political prefrences, and the like.

Interviewers need to be good listeners. They also need to be cautious not to influence answers one way or another. Interviewers also work in doctors' offices and health care facilities. Before beginning any treatment, it's necessary to have accurate information detailing the patient's medical history and health coverage.

Being able to work well with people is essential for this career. You need to be pleasant and tactful, even after hours of sitting or standing. Also important is a talent for organization. Part of the job may entail compiling and sorting the data collected. The workplace is usually an office setting. Positions can be part-time or full-time, day, evening, and weekends. Experienced interviewers are more likely to choose their schedules and may move into supervisory roles.

Employers require at least a high school diploma or its equivalent and often put a premium on speaking a second language. Without the contribution of interviewers, may important decisions would be based on incomplete or inaccurate information.
SNAPSHOT Expand
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Leadership
LOW
Critical decision making
HIGH
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
HIGH
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
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DAILY TASKS
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Identify and report problems in obtaining valid data.
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
MAIN ACTIVITIES Expand
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
AREAS OF KNOWLEDGE Expand
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
KEY ABILITIES Expand
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Near Vision The ability to see details at close range (within a few feet of the observer).
Written Comprehension The ability to read and understand information and ideas presented in writing.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
TOP SKILLS Expand
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Service Orientation Actively looking for ways to help people.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management Managing one's own time and the time of others.
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