Interviewers (not including Eligibility and Loan)

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Also known as:
Admitting Interviewer, Census Clerk, Census Taker, Field Enumerator, Market Research Interviewer, Outpatient Interviewing Clerk, Survey Interviewer, Telephone Interviewer

ABOUT INTERVIEWER CAREERS
Video transcript

Whether making products or making laws, businesses, organizations, and governments all require up to date information about the people they serve. They often rely on professional interviewers to get the information. Interviewers usually work by asking a set of prepared questions and then carefully recording the responses. They look for lifestyle information about spending, habits, political prefrences, and the like.

Interviewers need to be good listeners. They also need to be cautious not to influence answers one way or another. Interviewers also work in doctors' offices and health care facilities. Before beginning any treatment, it's necessary to have accurate information detailing the patient's medical history and health coverage.

Being able to work well with people is essential for this career. You need to be pleasant and tactful, even after hours of sitting or standing. Also important is a talent for organization. Part of the job may entail compiling and sorting the data collected. The workplace is usually an office setting. Positions can be part-time or full-time, day, evening, and weekends. Experienced interviewers are more likely to choose their schedules and may move into supervisory roles.

Employers require at least a high school diploma or its equivalent and often put a premium on speaking a second language. Without the contribution of interviewers, may important decisions would be based on incomplete or inaccurate information.

SNAPSHOT
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Leadership
LOW
Critical decision making
LOW
Level of responsibilities
LOW
Job challenge and pressure to meet deadlines
HIGH
Dealing and handling conflict
LOW
Competition for this position
LOW
Communication with others
LOW
Work closely with team members, clients etc.
HIGH
Comfort of the work setting
HIGH
Exposure to extreme environmental conditions
LOW
Exposure to job hazards
LOW
Physical demands
LOW
Daily tasks

Compile, record, and code results or data from interview or survey, using computer or specified form.

Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.

Identify and report problems in obtaining valid data.

Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.

Meet with supervisor daily to submit completed assignments and discuss progress.

Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.

MAIN ACTIVITIES
Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
AREAS OF KNOWLEDGE
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
TOP SKILLS
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Service Orientation Actively looking for ways to help people.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Writing Communicating effectively in writing as appropriate for the needs of the audience.