Studies have shown that many people continue to do business with a particular bank simply because they like the tellers who serve them. What makes a great teller? While bank tellers have many duties, nearly all of them involve dealing with money. That means they have to be extra careful about everyt ...
hing they do.
A typical business day may include cashing checks, accepting payments for a customer's bills, processing traveller's checks, and even dealing with foreign currencies. An ability to do basic math and an attention to detail are essential.
But someone who can combine that with a cheerful, outgoing personality can do quite well as a bank teller. And since many banks promote from within, it's not at all uncommon for someone to start as a teller and rise to branch manager, vice president, or even president of the bank.
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Sort and file deposit slips and checks.
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Resolve problems or discrepancies concerning customers' accounts.
Identify transaction mistakes when debits and credits do not balance.
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Receive and count daily inventories of cash, drafts, and travelers' checks.
Carry out special services for customers, such as ordering bank cards and checks.
Prepare and verify cashier's checks.
Interacting With Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Evaluating Information to Determine Compliance with Standards
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
The ability to identify and understand the speech of another person.
The ability to speak clearly so others can understand you.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to add, subtract, multiply, or divide quickly and correctly.
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
The ability to see details at close range (within a few feet of the observer).
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Using mathematics to solve problems.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Actively looking for ways to help people.
Being aware of others' reactions and understanding why they react as they do.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
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