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Also known as:
Chambermaid, Cleaning Maid, Cottage Attendant, Domestic Maid, House Cleaner, Housekeeping Aide, Housekeeping Staff, Motel Maid, Ward Maid
Housekeepers and their assistants are an important part of the hospitality industry. They work in hotels and motels, making sure that each guest checks into a clean, neat room with fresh sheets on the bed and fresh towels in the bathroom. Attention to detail is essential. Since guests have different ...
schedules, not every room can be made up in the same way.
Housekeepers may have to skip around their assigned floors, yet still make sure that every room on their list has been made up by the end of the day. The best housekeepers take the same pride in preparing a hotel room that they do in preparing their own homes for visiting friends.
Like all of the other customer service in the hospitality industry, housekeepers play a vital role in a guest has a place to stay and checks out with a strong desire to come back to the same hotel next time.
Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
Critical decision making
Level of responsibilities
Job challenge and pressure to meet deadlines
Dealing and handling conflict
Competition for this position
Communication with others
Work closely with team members, clients etc.
Comfort of the work setting
Exposure to extreme environmental conditions
Exposure to job hazards
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Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Hang draperies and dust window blinds.
Dust and polish furniture and equipment.
Keep storage areas and carts well-stocked, clean, and tidy.
Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing General Physical Activities
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Material
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Monitor Processes, Materials, or Surroundings
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Handling and Moving Objects
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Assisting and Caring for Others
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
AREAS OF KNOWLEDGE
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
Personnel and Human Resources
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to identify and understand the speech of another person.
The ability to communicate information and ideas in speaking so others will understand.
The ability to see details at close range (within a few feet of the observer).
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
The ability to speak clearly so others can understand you.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Actively looking for ways to help people.
Being aware of others' reactions and understanding why they react as they do.
Managing one's own time and the time of others.
Talking to others to convey information effectively.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Adjusting actions in relation to others' actions.
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